Cecelia Health

Desktop Engineer

Cecelia Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

Tech Stack

AzureCloudDNS

About the role

  • Manage and respond to IT Support tickets and requests for service
  • Onboard and offboard accounts in Azure Active Directory and Office 365
  • Image and deploy computers for new users
  • Troubleshoot and resolve issues in a timely and accurate manner
  • Provide a high level of customer service to internal and external customers
  • Order equipment and maintain inventory
  • Troubleshoot issues with software installations and operating systems
  • Manage lifecycle of hardware and operating system versions
  • Manage endpoint protection software.
  • Leverage cloud technologies to improve our customer and employee experiences
  • Work collaboratively with Desktop Engineering and Clinical Operations to respond to issues and facilitate onboarding in a timely manner.

Requirements

  • Minimum of 1 year of desktop support and/or help desk experience in a Windows environment
  • A+ certification and/or related Microsoft certifications are strongly preferred
  • Experience with Power Automate, Power Apps and MS Dynamics are strongly preferred
  • Strong knowledge of Azure Active Directory and Office 365
  • Working knowledge of DNS, DHCP, Intune, and PowerShell
  • A desire to serve others and deliver a high level of customer support
  • Demonstrated ability to work independently and within a team environment
  • Demonstrated ability to adapt to changing priorities
  • Excellent written and verbal communication skills, with the ability to effectively communicate at multiple levels within the organization
  • Solution oriented with a demonstrated passion and previous success working in technical customer support
  • Strong organizational skills with the ability to prioritize and multitask appropriately within a fast-paced changing environment
  • Be willing to work primarily west coast hours, regardless of location (8-5 PST)
  • Be willing to shift work hours to accommodate the needs of the business/PTO of team members to ensure adequate support coverage.
Benefits
  • excellent benefits
  • work-life balance
  • career advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
desktop supporthelp deskWindows environmentAzure Active DirectoryOffice 365Power AutomatePower AppsMS DynamicsDNSDHCP
Soft skills
customer serviceteamworkadaptabilitycommunicationsolution orientedorganizational skillsmultitaskingindependenceprioritizationcollaboration
Certifications
A+ certificationMicrosoft certifications