Product Owner I – Sales Support

CEA

Product Owner evoluindo Minha Compra e soluções de atendimento pós-venda na C&A. Reduzindo atritos, contatos evitáveis e esforço do cliente no varejo de moda.

Posted 8/19/2026full-timeBarueri • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-purchase product strategies, utilizing data-driven insights to enhance customer experience and operational efficiency. Proficient in backlog prioritization, KPI interpretation, and cross-functional collaboration to drive product improvements.

Highest-signal resume keywords

Product ManagementPost-Sales KPI InterpretationBacklog PrioritizationAgile MethodologiesCustomer Service Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product OwnerRoadmap DefinitionData AnalysisUser Story DetailingOperational Decision-Making

Soft Skills

CommunicationProblem-SolvingCollaboration

Tools & Technologies

Power BIGoogle Analytics 4Data StudioZendeskSalesforce Service Cloud

Industry Keywords

CSATNPSAHT/TMARICEMoSCoW

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Turn after-sales into a competitive advantage by making the post-purchase stage clearer, more solution-oriented, and more autonomous for customers.
Design and evolve the products that support the post-purchase journey across digital channels, including the "Minha Compra" module and customer service products.
Organize and prioritize the after-sales backlog based on support data, complaints, NPS, and operational cost.
Lead agile rituals, detail user stories with acceptance criteria, and make operational decisions during sprints.
Map the post-order journey, identify reasons for contact with Customer Service (SAC), and build self-service solutions.
Enhance the "Minha Compra" module with real-time tracking, clear status communication, and cancellation, exchange, and return flows.
Monitor CSAT, post-delivery NPS, recontact rate, Average Handling Time (AHT/TMA), first-contact resolution, contact volume, and cost per interaction.
Align priorities and solutions with Logistics, Customer Service (SAC), CRM, Technology, and UX.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Information Technology, Engineering, or related fields.
Minimum of 2 years' experience as a Product Owner or Product Manager.
Prior experience managing products with high operational complexity, multiple backend systems, and a large volume of customer interactions is a plus.
Strong ability to interpret post-sales KPIs (CSAT, NPS, AHT/TMA, first-contact resolution rate, recontact rate, contact volume by reason).
Experience with Power BI, Google Analytics 4, Data Studio, or analytical CRM tools is a plus.
Proven ability in roadmap definition and backlog prioritization focused on reducing post-purchase friction.
Familiarity with RICE, MoSCoW, and Jobs to be Done frameworks applied to customer service products.
Understanding of integrations between OMS, ERP, CRM, customer support platforms (Zendesk, Salesforce Service Cloud, or similar), and digital channels.
Ability to communicate with technical teams about APIs, webhooks, and order and support data architecture.

Benefits

Comp & perks

Medical and dental insurance (employee and dependents)
Dr. C&A – telemedicine and teletherapy services
Annual bonus
Parking or commuter allowance (work location: Alphaville – Barueri, SP)
Birthday day off: one paid day off in your birthday month
Flexible working hours
On-site cafeteria
Flexible meal benefit (VA and/or VR)
Totalpass (corporate fitness/wellness benefit)
Semi-annual vacation
Employee discount on purchases at C&A stores and e-commerce