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About the role
Key responsibilities & impact- Responsible for leading the evolution of the experience across the business's main conversion points: Home, PLP, PDP, Search, Cart, Checkout and mobile journeys, balancing UX discovery, behavioral data and business objectives fully integrated with Omnichannel (Store and Digital);
- Work with Product and Tech to prioritize the backlog based on business impact;
- Ensure UX decisions are data-driven, supported by tests and validated hypotheses;
- Lead experimentation initiatives (A/B testing, MVPs, rapid usability tests);
- Support critical UX decisions during business peaks (Black Friday, campaigns and collection launches);
- Ensure consistency of experience across app, website and physical stores;
- Promote and foster a UX culture within the company;
- Conduct recruitment and participate in hiring processes;
- Develop and upskill team members by guiding and directing their growth;
- Ability to transform data into insights to build data-driven solutions and user-centered understanding;
- Align the company's strategy with the team's deliverables;
- Ensure all team members are aligned with the company culture;
- Develop and upskill team members by guiding and directing their growth.
Requirements
What you’ll need- Degree in Marketing, Audiovisual Production, Radio & TV or Advertising;
- Minimum 4 years of experience leading, engaging, developing and motivating people, preferably in Ecommerce/Retail teams;
- Experience in medium/large e-commerce environments with app and website;
- Experience in Omnichannel contexts (e.g., physical store + digital);
- Track record of delivering based on UX and business metrics such as conversion, checkout abandonment, retention, engagement, CSAT, NPS and incremental revenue, among others;
- Experience integrating physical store, app and website in omnichannel contexts;
- Experience with CRO, continuous experimentation and A/B testing at scale;
- Deep knowledge across multiple UX disciplines within a user experience team: Discovery, Prototyping & Interfaces, A/B Testing, Customer Research, Usability Testing, etc.;
- Conflict resolution and problem-solving skills to propose end-to-end solutions that improve the quality and outcomes of our customers' journeys;
- Strong problem-solving ability with critical thinking and pragmatism.
Benefits
Comp & perks- Medical and Dental coverage (primary and dependents)
- Dr. C&A - Telemedicine and Teletherapy
- Annual bonus
- Parking or Transit Voucher (Work location: Alphaville – Barueri/SP)
- Birthday Off — one day off during your birthday month
- Flexible working hours
- Meal Benefit Flex (meal and/or food vouchers)
- Totalpass (fitness benefit)
- Semi-annual vacation
- Pharmacy partnership with payroll discount
- Employee discount for purchases at C&A stores and e-commerce.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
A/B testingCROUX designPrototypingCustomer ResearchUsability TestingData analysisE-commerceOmnichannel integrationBehavioral data analysis
Soft Skills
LeadershipTeam developmentConflict resolutionProblem-solvingCritical thinkingCommunicationMotivationCollaborationStrategic alignmentCultural alignment
Certifications
Degree in MarketingDegree in Audiovisual ProductionDegree in Radio & TVDegree in Advertising