Senior Sales Operations Representative – Territory East

CDW

Senior Sales Operations Representative managing quotes, orders, bids, and customer requests. Supporting CDW’s technology solutions business through account-manager partnership and operational coordination.

Posted 9/3/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $50,000 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates operational expertise in order processing, quote creation, and customer relationship management while ensuring compliance with government and contract requirements. Proficient in leveraging tools like AS400/SPS and Agiloft to enhance sales operations and deliver exceptional customer experiences.

Highest-signal resume keywords

Order ProcessingCustomer Relationship ManagementAS400/SPS ProficiencyMicrosoft Office ProficiencyExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementQuote CreationContract ComplianceProject CoordinationSales Order Processing

Soft Skills

Interpersonal SkillsProblem-SolvingAdaptabilityInitiativeCustomer Service Orientation

Tools & Technologies

AgiloftSynapseSales Order RouterBid RouterCertinia

Certifications & Qualifications

Yellow Belt CertificationPartner CertificationAdvanced Technology Certifications

Industry Keywords

Government RequirementsDPAS RatingsService Level AgreementsSales OperationsCustomer Experience

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Provide operational assistance to account managers and field sales coworkers with quote creation and order processing
Ensure government, customer, and seller requirements are followed on orders, including DPAS ratings, due dates, contract requirements, and SLAs
Collaborate with Services and Project Management teams on large projects
Coordinate order management for customer rollouts
Provide status updates for orders, quotes, and other requests to sales coworkers
Interact proactively with customers regarding order status, quotes, and other requests
Assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint)
Prepare and distribute product configurations and customer quotes using online tools and CDW resources
Process orders through SPS and AS400 systems
Process web orders through the Sales Order Router
Enter, amend, and win bids in the Bid Router as needed
Select appropriate purchasing contracts and terms during order entry
Maintain sales order routers and sales order manager screens daily
Follow started tasks through to completion
Facilitate and follow up on Customer Relations/ServiceNow requests
Maintain operational assistance to release orders on hold in Sales Order Manager and Sales Order Router
Train and mentor new and existing coworkers
Leverage contract vehicles and pricing schedules for specified customers
Maintain advanced knowledge of relevant products, contracts, and business-segment requirements
Complete Partner Product accreditation to advance solutions and services sales skills
Build trusted customer relationships and act as second in command when Account Managers or teams are absent
Provide pertinent information to clients and account managers
Develop working relationships with internal departments
Deliver exceptional customer experiences with a high sense of urgency

Requirements

What you’ll need

2+ years experience within Operations or Sales
Associates degree or relevant experience
Proficient in Microsoft Office applications
Excellent oral and written communication skills using styles appropriate to the audience
Effective interpersonal skills and ability to flex style based on the audience
Ability to develop trusted relationships with customers and coworkers
Ability to balance multiple priorities and adapt to changing business needs while meeting deadlines
Ability to proactively collaborate, build relationships, take initiative, and creatively solve problems
Demonstrated ability to deliver exceptional customer interactions
High sense of urgency and commitment to exceptional customer experience
Ability to successfully complete special projects
Preferred: Bachelor’s degree
Preferred: Yellow Belt Certification
Preferred: Partner Certification(s)
Preferred: Prior experience selling computer hardware, software, solutions, or services
Preferred: Certifications in Advanced Technology
Preferred: Working knowledge of AS400/SPS, Certinia, and CPQ
Preferred: For CDW coworkers, a minimum “Exceeded Expectations” PMP evaluation for at least 2 consecutive years
Preferred: Ability to independently deliver quality work and receive high customer satisfaction

Benefits

Comp & perks

Annual bonus target of $30,000 subject to terms and conditions of plan
Benefits overview provided at https://cdw.benefit-info.com/
Internal and external training opportunities
Partner Product accreditation opportunities
Geographic salary differentials may apply