FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills while effectively managing customer accounts and engagements. Proficient in using account management tools and maintaining product knowledge to enhance customer satisfaction and sales capacity.
Highest-signal resume keywords
PC LiteracyAnalytical SkillsAccount Management ToolsInterpersonal SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ExcelWordOutlookFormulas CreationReportingOrder ProcessingServiceTrack CataloguesProduct KnowledgeSales ToolsVendor Promotions
Soft Skills
Communication SkillsAttention to DetailProblem-SolvingRapport BuildingCuriosity
Tools & Technologies
Microsoft NavisionCRMSales ToolsServiceTrack
Industry Keywords
IT Industry Sales ChannelCommercial EnvironmentProduct and Service KnowledgeCustomer EngagementBusiness Acumen
About the role
Key responsibilities & impact- Provide day-to-day support and maintenance of customer accounts held by the Account Director
- Handle customer engagements defined by the Account Director to maximise sales capacity and customer satisfaction
- Liaise with internal CDW departments, vendors, suppliers, and customers
- Prepare quotations for standard and non-standard products
- Place orders using sales tools
- Manage co-worker and customer-specific Outlook mailboxes
- Handle initial customer queries and issues
- Process product returns
- Provide product information, manufacturer data sheets, and specification checking
- Produce Back Order and ad-hoc customer reporting
- Maintain product and price changes in ServiceTrack catalogues
- Work with key vendors and partners to develop opportunities and relationships with existing clients
- Liaise with Customer Services, Credit, and Purchasing
- Develop and maintain portfolio product knowledge as defined by the Account Director
- Understand vendor promotions, special bid processes, and deal registration
- Assist with holiday cover and co-worker training
Requirements
What you’ll need- PC literacy (Word, Excel, Outlook, Web Browser) with fast and accurate keyboard skills
- Ability to create and apply formulas
- Understanding of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical and problem-solving skills
- Experience using internal account management and order processing tools (Microsoft Navision, CRM)
- Excellent interpersonal and communication skills
- Ability to build rapport with customers, partners, and internal co-workers
- Strong time management and prioritisation skills
- Ability to constantly change and prioritise tasks throughout the day/week/month
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Commercially minded
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
- Drive and ambition
- Ambition to grow a successful career within CDW
- Curiosity, a learner’s mindset, and willingness to engage with evolving technology and tools
- Readiness to explore, adapt, and grow with AI integration
Benefits
Comp & perks- Hybrid work arrangement
- Training of co-workers and opportunities to grow a successful career within CDW
- Equal opportunity employment