Operations Analyst

CDW

Operations Analyst executing technical tasks for managed services customers with a focus on collaboration and service delivery. Expected to provide tier-1 technical support and analyze data for service improvement.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $27 - $39 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs
Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal
Ensures issues are communicated to customers in a timely and effective manner
Regularly review reporting from our various tools and applications
Analyze data to identify trends and opportunities for service improvement

Requirements

What you’ll need

Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
At least 6 months of Information Technology work experience
Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar
Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysistier-1 supportmonitoring applicationshelp desk applicationsMicrosoft Office

Soft Skills

collaborationcommunicationcustomer serviceproblem-solving