Senior Sales Operations Representative – Commercial Enterprise West

CDW

Senior Sales Operations Representative maximizing account manager productivity through operational support and customer interactions. Engaging in order management coordination and delivering exceptional customer assistance.

Posted 4/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $50,000 - $66,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing
Ensure all government, customer and seller requirements are followed on orders
Works closely with appropriate Services and Project Management team(s) on large projects
Responsible for order management coordination on all customer rollouts
Provide consistent status updates for orders, quotes, or other requests to sales coworkers
Proactive interaction with customers to provide order status updates, quotes or other requests as needed
Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources
Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems
Manage bids entry, amend, and win bids in the Bid Router
Facilitate and follow up on Customer Relations/ServiceNow Request

Requirements

What you’ll need

2+ years experience within Operations or Sales
Associate degree or relevant experience
Proficient in Microsoft Office applications
Excellent communication skills, both oral and written
Effective interpersonal skills
Ability to develop trusted relationships with customers and coworkers
Ability to balance multiple priorities simultaneously
Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
Demonstrated ability to deliver exceptional customer interactions
Proven ability to undertake and successfully complete special projects

Benefits

Comp & perks

Annual bonus target of $30,000 subject to terms and conditions of plan
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementquote creationorder processingbids entrySPSAS400product configurations

Soft Skills

communication skillsinterpersonal skillsrelationship buildingproblem solvinginitiativeproject managementcustomer interactionmulti-tasking

Certifications

Associate degree