Senior Dispute Resolution Consultant

CDW

AR Dispute Resolution Senior Consultant at CDW leading complex dispute resolutions and mentoring team members across functions. Ensuring effective communication and compliance during the process.

Posted 4/28/2026full-timeVernon Hills • Illinois • 🇺🇸 United StatesSenior💰 $73,000 - $113,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Research and analyze disputes to determine facts, identify root causes, and define appropriate resolution pathways.
Leverage metrics and trend analysis to partner cross‑functionally in addressing systemic process issues that drive customer disputes.
Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements established by Management.
Validate and reconcile data across internal and third-party systems and ensure appropriate course of action is being pursued.
Communicate clearly and professionally with customers and internal stakeholders to drive resolution and alignment.
Maintain comprehensive records of all dispute-related activities, communications, and resolutions.
Generate regular reports on dispute trends, aging, and resolution status for management review and discussion.
Continuously evaluate dispute resolution workflows to identify and implement improvements that enhance efficiency, scalability, and productivity.
Mentor and support onshore and offshore team members by sharing best practices, reinforcing standards, and promoting collaboration across the dispute function.
Ensure compliance with company policies, accounting standards, and regulatory requirements during the dispute resolution process.
Adhere to internal controls and maintain a high level of data accuracy and integrity.
Anticipate shifts in business needs, processes, and systems; champion forward-thinking, scalable solutions and partner cross-functionally to drive continuous process improvement across the dispute resolution function.

Requirements

What you’ll need

Bachelor’s Degree and 3 years of relevant AR, Credit, Accounting OR 7 years of relevant AR, Credit, Accounting or Finance experience
Demonstrated experience in Accounts Receivable and/or Dispute Resolution, preferably within Fortune 200 organization
Experience with dispute resolution tools and enterprise ERP systems preferred.
Proven ability to work independently, manage competing priorities, and meet deadlines in a fast‑paced environment.
Strong attention to detail with excellent analytical, organizational, and problem‑solving skills.
Adaptability to evolving business processes, systems, and role expectations.
Excellent written and verbal communication skills, with the ability to negotiate and influence effectively across internal and external stakeholders.

Benefits

Comp & perks

Annual bonus target of 5% subject to terms and conditions of plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableDispute ResolutionData ValidationTrend AnalysisMetrics AnalysisProcess ImprovementData ReconciliationReportingAnalytical SkillsProblem-Solving

Soft Skills

CommunicationAttention to DetailOrganizational SkillsNegotiationInfluencingMentoringCollaborationAdaptabilityIndependenceTime Management

Certifications

Bachelor’s Degree