Senior Analyst

CDW

Technical Analyst providing cyber security support and system troubleshooting at CDW. Collaborating with clients and peers to resolve technical incidents and improve workflows while ensuring customer satisfaction.

Posted 4/24/2026full-timeMississauga • 🇨🇦 CanadaSenior💰 $72,725 - $101,825 per yearWebsite

About the role

Key responsibilities & impact

Monitors and resolves support requests
Performs deep analysis of the operating system
Handles Cyber incidents, system crashes and bug fixes
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies efficiencies and improvements in workflow
Performs root cause analysis and collaborates with consultants and other Analysts
Provides mentorship and guidance to less senior resources
Development of Standard Operating Procedures (SOPs) and knowledge base articles

Requirements

What you’ll need

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center
6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and/or working in a security operations center
At least two intermediate-level certifications in Managed Security Services disciplines
The position is part of a 7-day per week, 24-hour per day managed services operations. Must be willing to work weekends, holidays, and overtime
Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level
Clear understanding of Managed Security Services offerings and business proposition
Excellent communication and collaboration skills

Benefits

Comp & perks

Market-competitive total rewards packages
Training sessions and shadowing activities
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysisbug fixesoperating system analysissecurity experienceIT infrastructure supportInformation Systems designworkflow improvementstechnical knowledge transferStandard Operating Procedures (SOPs)knowledge base articles

Soft Skills

mentorshipguidancecommunicationcollaborationproblem-solvingefficiency identification

Certifications

Bachelor's degree3-year diploma in EngineeringComputer ScienceTechnology related fieldManaged Security Services certifications