Security Operations Specialist

CDW

Security Operations Specialist providing second-level technical client support for cyber incidents and system issues at CDW. Requires a degree and security experience in a client-focused environment.

Posted 4/23/2026full-timeMississauga • 🇨🇦 CanadaJunior💰 CA$33 - CA$46 per hourWebsite

About the role

Key responsibilities & impact

Provides second-level technical client support
Monitors and resolves support requests
Performs deep analysis of the operating system
Handles Cyber incidents, system crashes and bug fixes
Identifies efficiencies and improvements in workflow
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Attends training sessions or shadowing activities and obtains industry-related certifications

Requirements

What you’ll need

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
1 years of security experience in a client-focused environment, and/or working in a security operations center
At least two intermediate-level certifications in Managed Security Services disciplines,
Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportoperating system analysisbug fixingworkflow improvementsecurity operationsIT infrastructure supportInformation Systems design

Soft Skills

client trust buildinginfluenceloyaltyproblem-solving

Certifications

Bachelor's degreeB.A.B.S.3-year diplomaManaged Security Services certifications