ServiceNow Delivery Manager – Digital Velocity

CDW

ServiceNow Delivery Manager leading advisory services and Sales team collaboration at CDW. Building strategic partnerships and managing enterprise-level client engagements with a focus on platform maturity and transformation.

Posted 4/23/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $121,450 - $170,010 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide leadership for Advisory teams, comprised of senior advisory consultants focused on strategy, platform maturity, operating model design, and transformation enablement.
Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind.
Expand these relationships to CDW account managers, regional managers, architects and engineers.
Collaborate with Sales, Advisory Consultants, Services Teams and Management to maximize services financial results.
Partner with Sales leadership to support complex pursuits, including opportunity qualification, deal shaping, advisory positioning, estimates, and executive-level client conversations.
Collaborate with practice, portfolio, and delivery leadership to ensure advisory work transitions effectively into delivery and managed services motions.
Manage team members’ performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability.
Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies.
Act as escalation point for issue resolution related to team member performance or client satisfaction.
Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed.
Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership.

Requirements

What you’ll need

Bachelor’s degree and 7+ years’ experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support.
11+ years’ experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
1-2+ years of people leadership or senior advisory leadership experience, preferably leading experienced consultants or architects.
3+ years of ServiceNow platform experience, including advisory, architecture, or program-level engagements.
Proven ability to operate as a trusted advisor with executive and C‑suite stakeholders.
Strong ability to lead through influence, gain consensus across cross-functional teams, and drive outcomes without direct authority.
Demonstrated experience shaping advisory offerings, transformation roadmaps, or platform innovation strategies.
Ability to identify, frame, and creatively resolve complex client, engagement, and organizational challenges.
Experience supporting sales pursuits, including executive presentations, deal strategy, estimates, and advisory positioning.
Strong financial acumen, with experience balancing utilization, margin, and investment in senior advisory roles.
Excellent written, verbal, and presentation skills, with a demonstrated ability to present technology and platform recommendations from a business-first perspective.
History of working effectively across levels, functions, geographies, and cultures, displaying diplomacy and sound judgment.
Comfort operating in ambiguity, change, and evolving market conditions while maintaining focus and strategic clarity.
Demonstrated ability to apply lessons learned, adapt emerging technologies, and translate advisory into tangible client value.

Benefits

Comp & perks

Annual bonus target of 25% subject to terms and conditions of plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowenterprise-class technical solutionsplanningdevelopmentimplementationsupportadvisory offeringstransformation roadmapsplatform innovation strategiesfinancial acumen

Soft Skills

leadershipinfluenceconsensus buildingproblem solvingcommunicationdiplomacyjudgmentadaptabilitystrategic clarityclient relationship management

Certifications

Bachelor's degree