CDW

Manager, Engineering – Collaboration

CDW

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Demonstrate focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets
  • Understand and align the engineering team to ensure overall Services strategy is implemented
  • Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys
  • Manage workload, prioritize and assign resources
  • Foster a customer-centric, coworker-first culture

Requirements

  • Bachelor’s Degree and 5 years of relevant experience, OR 7 years of related consulting or IT services delivery experience
  • Previous consulting leadership experience required
  • Process management and improvement
  • Experience in ITIL
  • Knowledge of Cisco, Zoom, Microsoft Teams, Five9, Webex, or RingCentral products and services, a plus
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementITILconsulting leadership
Soft Skills
customer-centriccoworker-first cultureteam leadershipresource managementprioritization