Set standards for and provide leadership and guidance around the creation of reference architectures and roadmaps which clearly tie back to customer business and technology outcomes, service delivery targets and requirements.
Oversee the creation of documentation artifact standards for reference architectures, designs, deployment planning, hardware and software standards and standard building blocks.
Solicit input and feedback from customers to shape the services portfolio.
Develop and grow vendor relationships pertinent to Services success.
Build Minimal Viable Product (MVP) definitions, standard operating procedures for solution implementation and support, help to validate economic viability of solutions and to help to build customer value propositions.
Provide deep and broad technical support to Solutions Specialists, review system designs and participate in bid assurance, as required by customers.
Work closely with Engineering teams to scale operations to support new and existing services.
Participate in post-project debrief sessions, archive intellectual property and transfer knowledge to Engineers and Managed Services and Practice teams.
Provide assistance with pricing updates, product enhancements, automation, and if needed, retirement.
Deliver or facilitate technical training to Engineers and Solution Specialists, contribute, lead or own internal online discussion groups and virtual team meetings.
Perform and/or lead engagements for customers on emerging technology areas.

Requirements

Bachelor’s Degree in Business, Computer Science, a related technical degree and 7 years of planning, design, and/or implementation of technical product/service offerings or 11 years of large-scale, enterprise-class planning, design, implementation and support experience and at least 3 years of consulting experience.
In depth knowledge of Google Apps Manager (GAM), Google Workspace, and artificial intelligence (AI).
In-depth knowledge of Python, is a plus.
Certification in Professional Google Workspace Administrator.
Certification in Chrome Enterprise Administrator, is a plus.
Demonstrated a track record of continuous learning
Must possess excellent communications skills both orally and written with the ability to effectively interact with Stakeholders and various cross functional teams
Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
History of successfully coordinating complex projects with multiple facets and stakeholders
Demonstrated ability to understand data, draw conclusions, and develop actionable recommendations
Demonstrated accountability to deliver against business goals and objectives
Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings and client sites
Experience in information technology in an educational setting, is a plus.
Project oversight responsibilities, management and technical leadership and engineer mentoring experience, a plus.

Benefits

Annual bonus target of 10% subject to terms and conditions of plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

reference architecturesroadmapsdocumentation standardsMinimal Viable Product (MVP)Pythonartificial intelligence (AI)Google Apps Manager (GAM)Google Workspacesolution implementationtechnical support

Soft skills

leadershipcommunication skillscollaborationproblem solvingproject coordinationinitiativeaccountabilitycontinuous learningrelationship buildingstakeholder interaction

Certifications

Professional Google Workspace AdministratorChrome Enterprise Administrator