Salesforce Administrator
CDW
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Participate in the maintenance, administration and optimization of Salesforce
- Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers
- Support business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics
- Be a bridge between the business and technology by advising on Salesforce best practices
- Help maintain internal and end user documentation
- Investigate and report on new features and technologies
- Work off hours and weekends as instructed by the business
- Participate in a rotational on-call schedule
- Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning
- Communicate effectively with Technology teams and associated Business Partners
Requirements
- High School Diploma or equivalent
- 2+ years’ experience with Salesforce administration
- Intermediate understanding of Salesforce Administration
- Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
- Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
- Ability to understand, retain, and communicate routine information
- Ability to compose materials such as detailed reports and work-related manuals
- Strong troubleshooting skills
- Salesforce Admin Certification (preferred)
- ITIL SAFe Agile experience (preferred)
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationdata managementtroubleshootinganalyticsconfigurationmonitoringperformance tuningdocumentationfeature investigation
Soft skills
communicationprioritizationadaptabilityreport writingtechnical communicationproblem-solving
Certifications
Salesforce Admin Certification