CDW

Senior Vulnerability Manager

CDW

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Salary

💰 $92,000 - $125,500 per year

Job Level

Senior

Tech Stack

Splunk

About the role

  • Manages complex technical questions and ticket escalations and monitors system performance
  • Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
  • Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
  • Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
  • Embodies Trusted Advisor techniques to builds client’s trust and influence loyalty
  • Confidently runs Great Meetings, differentiating services per MSS positioning
  • Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts
  • Handles technical account management responsibilities for assigned accounts
  • Helps improve the business, proactively engages when service is inconsistent, or risk is identified
  • Mentors team with technical advice / support
  • Identifies and manages out of scope requirements and facilitates the resolution.

Requirements

  • Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 5 years of Security Support experience in a client-focused environment, and/or working in security operations center, OR 9 years total of Information Technology experience to include 5 years of Security Support experience in a client-focused environment, and/or working in security operations center
  • At least 2 advanced or expert level certifications in Managed Security Services discipline, including but not limited to: Check Point: CCSE; Cisco: CCNP Security, CyberOps Professional, CCIE Security; Palo Alto PCNSE, Cortex XDR-PMXdC; IBM QRadar Security: Administrator, Deployment Professional; SANS GCIA, GCIH, Splunk, CrowdStrike Falcon: CCCS, CCFH, CCFA, CCIS; Exabeam: Advanced or Principal Implementation Engineer, Tenable VM Expert or similar technology certifications
  • Excellent prioritization and time management skills
  • Experience designing, implementing, and supporting IT infrastructure and Information Systems Design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
  • Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
  • Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
  • Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
  • Demonstrated ability to investigate complex problems where analysis of situations or data requires an in-depth evaluation of variable factors from multiple IT infrastructure systems
  • Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
  • Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
  • Clear, concise, and engaging communication and presentation skills in various settings.
  • Collaborative problem-solving approach and mentorship ability.
  • Ability to work independently and step into leadership roles. Consistently achieves high levels of customer satisfaction.
  • Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Security SupportManaged Security ServicesIT infrastructure designInformation Systems supportSystem troubleshootingConfiguration managementTechnical analysisProcess improvementSystem testingBug identification
Soft skills
PrioritizationTime managementClient presentationProblem-solvingMentorshipCommunicationCollaborationLeadershipTrust buildingCustomer satisfaction
Certifications
CCSECCNP SecurityCyberOps ProfessionalCCIE SecurityPCNSECortex XDR-PMXdCQRadar Security AdministratorGCIAGCIHTenable VM Expert