Sales Operations Associate – Territory West

CDW

Sales Operations Associate supporting CDW’s technology order lifecycle in Illinois. Processing orders, bids, contracts, and customer service requests remotely.

Posted 9/4/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities by effectively managing the order cycle, resolving issues, and maintaining communication with account teams and customers. Proficient in utilizing Microsoft Office tools to enhance productivity and organization in a fast-paced environment.

Highest-signal resume keywords

Order ManagementCustomer Service OrientationMicrosoft ExcelSales Order ProcessingOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryBid ManagementContract ProcessingWeb Order ProcessingSales Order Router Management

Soft Skills

FlexibilityAdaptabilityCommunication SkillsMulti-taskingProblem Solving

Tools & Technologies

Microsoft WordMicrosoft PowerPointSales Order ManagerServiceNow

Industry Keywords

Operational SupportCustomer RelationsBackorder ManagementLogisticsSales Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide operational order support to account manager(s) or account team(s).
Facilitate the progression of orders through the order cycle from order entry to invoice.
Resolve order issues, including drop ship emergencies, backorder management, and bid escalation, by escalating with Backoffice departments.
Enter orders, including installs, contracts, and bids.
Process web orders through the sales order router.
Enter, amend, and win bids in the bid router as needed.
Ensure proper purchasing contracts and terms are selected upon order entry.
Maintain sales order routers and sales order manager screens daily.
Ensure started tasks are completed.
Facilitate and follow up on Customer Relations/ServiceNow requests.
Release orders on hold in the Sales Order Manager and Sales Order Router.
Act as point of contact for order status requests with account managers, account teams, and customers.

Requirements

What you’ll need

High School Diploma.
Intermediate to advanced PC skills; Microsoft Word, Excel and PowerPoint.
Flexibility, adaptability, and an optimistic view of projects and work environment.
Customer service oriented.
Strong organizational skills.
Able to work with multiple personalities.
Ability to multi-task, organize and prioritize.
Ability to communicate frequently with coworkers about shipping/logistic issues and exchange accurate information.
Ability to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine and computer printer.
Must be able to remain in a stationary position 50% of the time.
Ability to work in a high stress and visibility environment.
Associates’ and/or Bachelor’s degree preferred.
One year sales experience preferred.

Benefits

Comp & perks

Benefits overview provided at https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
Equal opportunity employment