Senior Technical Services Manager

CDM Smith

Senior Manager Technical Service driving innovation, customer success, and business growth in Paints & Coatings at Arxada. Collaborating with customers, R&D, and commercial teams to develop solutions.

Posted 7/10/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead customer-driven and market-driven technical development projects, creating innovative solutions for the Paints & Coatings industry
Partner with commercial teams and strategic customers to identify growth opportunities, develop innovation strategies, and deliver value-creating solutions
Provide advanced technical support and expertise to customers, helping solve complex formulation and application challenges
Collaborate with R&D, Marketing, Regulatory, Supply Chain, and Sales teams to support new product introductions and business growth initiatives
Develop and manage technical presentations, customer seminars, webinars, technical reports, and sales support materials
Drive technical excellence through strong project management, experimental design, and data-driven problem solving
Build and maintain relationships with key customer stakeholders and industry leaders to strengthen Arxada’s market position
Promote safety excellence, intellectual property development, and mentorship of junior scientists and technical professionals

Requirements

What you’ll need

Bachelor's or Master's degree in Chemical Sciences, Biological Sciences, Chemistry, Chemical Engineering, or a related scientific discipline
5–10 years of technical experience with a demonstrated track record of scientific excellence, innovative problem-solving, and delivery of business results
Strong expertise in paint formulation, coatings applications, and microbial control technologies
Proven ability to translate technical concepts into commercial opportunities and customer-focused solutions
Experience managing customer projects, technical programs, and cross-functional initiatives
Strong communication, presentation, influencing, and stakeholder management skills
Demonstrated experience building customer relationships and delivering measurable business impact through technical solutions

Benefits

Comp & perks

401(k) plan
medical
dental
vision
life and disability insurance
paid time off
paid holidays
paid sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Chemical SciencesBiological SciencesChemistryChemical EngineeringTechnical SupportExperimental DesignData-Driven Problem SolvingInnovation StrategyCustomer Project ManagementTechnical Program Management

Soft Skills

CommunicationPresentationInfluencingStakeholder ManagementRelationship Building