CDL Software

Client Implementation Manager

CDL Software

full-time

Posted on:

Location Type: Hybrid

Location: Stockport • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 £35,000 - £50,000 per year

About the role

  • Identifies and delivers application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice.
  • Works self-sufficiently and collaboratively to ensure team and departmental goals are achieved.
  • Maintains product knowledge and skills.
  • Assists with the development of team member’s skills in these areas, via sharing knowledge.
  • Adopts a pro-active approach to the development of CDL applications in line with customer requirements.
  • Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services.
  • Produces process review documentation including metrics.
  • Maintains an awareness of the functionality available in competitor systems.
  • Assists with prospect demonstrations.
  • Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge.
  • Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time.
  • Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements.
  • Advising customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures.
  • Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs.
  • Completes Config documentation
  • Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
  • Pro-actively seeks and promotes system enhancement requirements from new and existing clients.
  • Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
  • Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry.
  • Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
  • Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation.
  • Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality.
  • Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.

Requirements

  • GCSE 'A' Level standard
  • PRINCE2 Foundation
  • Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range
  • Computer literate and a working knowledge of products such as Word, Excel & PowerPoint.
  • Excellent presentation skills – oral and written
Benefits
  • Hybrid Working (2 Days a Week in the office - SK4 2HD)
  • Truly flexible working.
  • 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
  • Top employer for 10th year running
  • Excellent training and development platform
  • Opportunities for career progression
  • Health and Wellbeing programme
  • Virtual activities, lunch and learns, coffee mornings and meetups.
  • Life and health assurance
  • Electric Vehicle Scheme
  • Established Recognition Award System
  • Great Parental Benefits
  • Diversity and Inclusion network
  • Pension scheme
  • Community projects and volunteer days
  • Refer a friend bonus
  • On-site free parking
  • Open plan modern offices
  • Quiet Spaces are also available
  • Shuttle bus to and from the station
  • Subsidised restaurant
  • Games room and chill out zone
  • Annual Hackathon & Deep Racer Events
  • Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
  • Car wash, barber, yoga classes, boot camp and massage services all on site
  • Cycle to work scheme
  • Shower and dry rooms
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CDL application knowledgeStrata configurationbusiness process developmentdata analyticsreportingprocess optimizationimplementationdocumentationproject managementsystem enhancement
Soft Skills
collaborationcommunicationpresentation skillsproactive approachteam developmentcustomer advisoryproblem-solvingownershipknowledge sharingclient engagement
Certifications
GCSE 'A' LevelPRINCE2 Foundation