Client Implementation Manager

CDL Software

Identifies and delivers application and service implementations for CDL software. Provides consultancy service, ensuring high standards and collaboration within the team.

Posted 4/13/2026full-timeStockport • 🇬🇧 United KingdomMid-LevelSenior💰 £35,000 - £50,000 per yearWebsite

About the role

Key responsibilities & impact

Identifies and delivers application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice.
Works self-sufficiently and collaboratively to ensure team and departmental goals are achieved.
Maintains product knowledge and skills.
Assists with the development of team member’s skills in these areas, via sharing knowledge.
Adopts a pro-active approach to the development of CDL applications in line with customer requirements.
Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services.
Produces process review documentation including metrics.
Maintains an awareness of the functionality available in competitor systems.
Assists with prospect demonstrations.
Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge.
Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time.
Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements.
Advising customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures.
Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs.
Completes Config documentation
Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
Pro-actively seeks and promotes system enhancement requirements from new and existing clients.
Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry.
Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation.
Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality.
Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.

Requirements

What you’ll need

GCSE 'A' Level standard
PRINCE2 Foundation
Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range
Computer literate and a working knowledge of products such as Word, Excel & PowerPoint.
Excellent presentation skills – oral and written

Benefits

Comp & perks

Hybrid Working (2 Days a Week in the office - SK4 2HD)
Truly flexible working.
25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
Top employer for 10th year running
Excellent training and development platform
Opportunities for career progression
Health and Wellbeing programme
Virtual activities, lunch and learns, coffee mornings and meetups.
Life and health assurance
Electric Vehicle Scheme
Established Recognition Award System
Great Parental Benefits
Diversity and Inclusion network
Pension scheme
Community projects and volunteer days
Refer a friend bonus
On-site free parking
Open plan modern offices
Quiet Spaces are also available
Shuttle bus to and from the station
Subsidised restaurant
Games room and chill out zone
Annual Hackathon & Deep Racer Events
Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
Car wash, barber, yoga classes, boot camp and massage services all on site
Cycle to work scheme
Shower and dry rooms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CDL application knowledgeStrata configurationbusiness process developmentdata analyticsreportingprocess optimizationimplementationdocumentationproject managementsystem enhancement

Soft Skills

collaborationcommunicationpresentation skillsproactive approachteam developmentcustomer advisoryproblem-solvingownershipknowledge sharingclient engagement

Certifications

GCSE 'A' LevelPRINCE2 Foundation