CDL Software

Implementation Specialist

• Identifies and delivers application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice.
• Works self-sufficiently and collaboratively to ensure team and departmental goals are achieved.
• Maintains product knowledge and skills.
• Assists with the development of team member’s skills in these areas, via sharing knowledge.
• Adopts a pro-active approach to the development of CDL applications in line with customer requirements.
• Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services.
• Produces process review documentation including metrics.
• Maintains an awareness of the functionality available in competitor systems.
• Assists with prospect demonstrations.
• Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge.
• Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time.
• Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements.
• Advising customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures.
• Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs.
• Completes Config documentation
• Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
• Pro-actively seeks and promotes system enhancement requirements from new and existing clients.
• Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
• Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry.
• Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
• Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation.
• Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality.
• Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.

Client Implementation Manager