CDL Software

Service Analyst

CDL Software

full-time

Posted on:

Location Type: Hybrid

Location: Stockport • 🇬🇧 United Kingdom

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Salary

💰 £30,000 - £36,500 per year

Job Level

Mid-LevelSenior

About the role

  • Collaborate closely with Service Managers and Service Delivery Leaders to ensure all services delivery in accordance with established policies, processes, and procedures.
  • Maintain direct communication with both internal and external clients.
  • Work to agreed service level agreements (SLAs), supporting ITIL functions and assisting with the escalation process.
  • Manage client expectations and demonstrate a strong commitment to customer service.
  • Engage with all CDL support teams, fostering positive relationships and demonstrating excellent communication skills.
  • Stay informed about CDL’s evolving technologies and services.

Requirements

  • Experience with ITIL release, change, service management, and/or project management
  • Ability to meet tight deadlines and manage work pressures effectively
  • Experience working across various business areas, demonstrating strong customer focus and corporate awareness
  • Excellent written and verbal communication skills, with the ability to liaise with both internal and external partners
  • ITIL Foundation qualification (desirable but not essential)
  • Proficiency in MS Outlook, Word, and Excel
  • Demonstrated commitment to high standards of customer care
  • Strong organizational and prioritization skills
  • Ownership and accountability for tasks
  • Effective problem-solving abilities
Benefits
  • Hybrid Working (2 Days a Week in the office - SK4 2HD)
  • Truly flexible working.
  • 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
  • Top employer for 9th year running
  • Excellent training and development platform
  • Opportunities for career progression
  • Health and Wellbeing programme
  • Virtual activities, lunch and learns, coffee mornings and meetups.
  • Life and health assurance
  • Electric Vehicle Scheme
  • Established Recognition Award System
  • Great Parental Benefits
  • Diversity and Inclusion network
  • Pension scheme
  • Community projects and volunteer days
  • Refer a friend bonus
  • On-site free parking
  • Open plan modern offices
  • Quiet Spaces are also available
  • Shuttle bus to and from the station
  • Subsidised restaurant
  • Games room and chill out zone
  • Annual Hackathon & Deep Racer Events
  • Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
  • Car wash, barber, yoga classes, boot camp and massage services all on site
  • Cycle to work scheme
  • Shower and dry rooms

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITIL release managementITIL change managementITIL service managementproject managementMS OutlookMS WordMS Excel
Soft skills
customer servicecommunication skillsorganizational skillsprioritization skillsproblem-solving abilitiesownershipaccountabilityability to meet deadlinesability to manage work pressurescustomer focus
Certifications
ITIL Foundation qualification