Customer Success Manager

CDK Global

Customer Success Manager at CDK Global driving client engagement and maximizing utilization of CDK solutions. Requires expertise in automotive industry with frequent travel to client locations.

Posted 7/29/2026full-timeNorth Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CDK products and applications while effectively managing client relationships and addressing their strategic needs. Proven ability to identify opportunities for client retention and training within the automotive industry.

Highest-signal resume keywords

Client Services ExperienceB2B Sales ExperienceKnowledge Of CDK ApplicationsExperience With SalesForceUnderstanding Of Dealership Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementSales Strategy DevelopmentReport PreparationTraining Needs AssessmentPerformance Metrics Analysis

Soft Skills

Communication SkillsProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

SalesForce

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Automotive IndustryDealership ManagementB2B SalesAccount ManagementCompliance

About the role

Key responsibilities & impact

Follow all CDK Global policies and procedures
Complete all mandatory assigned compliance tasks and acknowledgements
Meet or exceed all performance expectations
Fields questions and direct clients to appropriate support resources
Assists clients with defining their strategy around CDK solutions
Maintains pre-established relationships with dealership management
Demonstrates expertise in CDK products
Prepares client specific reports and presentations
Identifies opportunities, creating a plan for addressing training needs
Partners with Sales to become a key asset in helping grow the CDK business
Successfully identifies and implements strategies for retaining “at risk” clients
Develops a productive working relationship with Sr. CSMs

Requirements

What you’ll need

Minimum 4 years of client services, marketing or sales experience
B2B or outside sales or account management in a similar industry
Knowledge of CDK applications and familiarity with automotive industry
In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
Experience with SalesForce
High school Diploma
Valid Driver’s License/travel documents(if applicable)

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement