Senior Customer Success Manager – OEM

CDK Global

Sr Customer Success Manager partnering with OEM/ISV customers to drive measurable success with CDK's cloud-based solutions. Focused on defining outcomes and KPIs that align with client goals.

Posted 5/12/2026full-timeRemote • Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming • 🇺🇸 United StatesSenior💰 $90,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Partners with Sales to define and identify success outcomes and KPIs from an OEM/ISV customer point of view for their assigned projects or initiatives
Develops a roadmap to deliver these success outcomes and target KPIs
Assists OEMs/ISV customers with defining project/initiative strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
Fields questions and directs clients to appropriate support resources
Maintains pre-established relationships and assists in building/creating new relationships with OEM/ISV management
Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor
Assesses risk factors, identifies risk mitigation strategies to ensure continued success
Works with Sales and Marketing to create prospecting opportunities
Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization
Contributes and presents content in Strategic Business Reviews
Identifies trends to help create solutions for identified gaps using analytics
Identifies opportunities, creating a plan for addressing training needs for OEM/ISV staff
Makes recommendations and assists client with industry best practices and solutions
Is seen as a key business partner with Sales, helping to grow the CDK business by proactively identifying opportunities to grow our business with the client
Drives true value for customers
Successfully identifies and implements strategies for retaining “at risk” projects/initiatives
Develops a productive working relationship with Lead CSMs; leaning in and assisting where needed
Mentors CSMs on best practices, teaching engagement as it pertains to solutions for client needs
Seeks and listens to feedback
Provides recognition to peers
Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices
Utilizes Totango to document value-added conversations & engagements with ISV/OEM partners

Requirements

What you’ll need

BA/BS or equivalent experience
Minimum 4 years of client services, marketing or sales experience
B2B or outside sales or account management in a similar industry
Ability to work and influence across all levels of the OEM/ISV
Knowledge of Managed Data Services or API Services, business strategy, and automotive industry
Experience in managing client expectations, increasing client satisfaction, adoption, and growth
Experience working in software development or with engineers and technical teams throughout the software development process
Proficient in using SalesForce (Totango as a bonus)
High sense of urgency
Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
Strong communication skills with peers as well as clients, both oral as well as written
Ability to mentor team members
Ability to Travel up to 15%

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client servicesmarketingsalesB2B salesaccount managementManaged Data ServicesAPI Servicesbusiness strategysoftware developmentrisk mitigation strategies

Soft Skills

communication skillsmentoringinfluencingempathyrelationship buildingproblem solvingfeedback seekingstress managementpresentation skillscollaboration

Certifications

BABS