Customer Success Manager

CDK Global

Customer Success Manager ensuring client satisfaction at CDK Global by driving product adoption and client engagement. Identify revenue opportunities and manage dealership relationships effectively.

Posted 5/1/2026full-timeBoston • Connecticut, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $65,500 - $83,500 per yearWebsite

About the role

Key responsibilities & impact

Responsible for client satisfaction and success
Interacting with assigned dealerships to understand business needs
Maximizing adoption and utilization of CDK products
Driving client engagement and minimizing churn
Identifying and nurturing additional revenue opportunities in partnership with sales
Following all CDK Global policies and procedures
Completing all mandatory assigned compliance tasks and acknowledgements
Meeting or exceeding all performance expectations
Assisting clients with defining their strategy around CDK solutions
Maintaining pre-established relationships with dealership management
Demonstrating expertise in CDK products
Assessing dealership risk factors
Preparing client-specific reports and presentations
Identifying opportunities for addressing training needs

Requirements

What you’ll need

Minimum 4 years of client services, marketing or sales experience
B2B or outside sales or account management in a similar industry
Ability to work and influence across all levels of the dealership
Knowledge of CDK applications and familiarity with automotive industry
In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
Experience with SalesForce
High sense of urgency
Strong communication skills with peers as well as clients, both oral as well as written
Time management and completion of tasks to a definite deadline
Highschool Diploma
Valid Driver’s License/travel documents(if applicable)

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client servicesmarketingsalesaccount managementCDK applicationsvariable dealership operationstraining dealer staffSalesForcereport preparationpresentation skills

Soft Skills

client satisfactionclient engagementcommunication skillstime managementinfluencehigh sense of urgencyrelationship managementstrategic thinkingproblem-solvingadaptability

Certifications

Highschool DiplomaValid Driver’s License