CDK Global

Senior Field Network Engineer

CDK Global

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $35 - $40 per hour

Job Level

Senior

About the role

  • Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK
  • Perform Daily functions using WFM device to update service and installation cases
  • Receive and accept service and install cases
  • Update ETA information within specified ETA guidelines
  • Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
  • Create and Update Parts Requests as required (receipt / return)
  • Close and Updates cases including any Asset Changes
  • Perform Asset Inventory of client sites as required during installs

Requirements

  • Associate’s Degree or Equivalent Experience
  • Industry Standard PC & Network Certifications
  • Familiarity with CDK's org structure, solutions, implementation and service models
  • SaaS experience preferred but not required
  • Some automotive knowledge (Areas of the dealership and Dealer workflows)
Benefits
  • Medical, dental, and vision benefits
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware installationpreventative maintenancecorrective maintenanceWFM devicecase managementasset inventoryparts requestsETA managementtime loggingautomotive knowledge
Certifications
Associate’s DegreeIndustry Standard PC CertificationsIndustry Standard Network Certifications