Customer Success Manager
CDK Global
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $81,500 per year
Job Level
Mid-LevelSenior
About the role
- Follow all CDK Global policies and procedures
- Complete all mandatory assigned compliance tasks and acknowledgements
- Meet or exceed all performance expectations
- Fields questions and direct clients to appropriate support resources
- Assists clients with defining their strategy around CDK solutions
- Maintains pre-established relationships with dealership management
- Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor
- Assesses dealership risk factors, identifies risk mitigation strategies
- Prepares client specific reports and presentations for the purposes of educating and driving growth
- Identifies opportunities for training needs for dealership staff
- Partners with Sales to help grow the CDK business with the client
- Develops a productive working relationship with Sr. CSMs
- Successfully identifies and implements strategies for retaining “at risk” clients
- Seeks and listens to feedback
- Provides recognition to peers
- Utilizes Totango to document valued-added conversations & engagements
Requirements
- Minimum 4 years of client services, marketing or sales experience
- B2B or outside sales or account management in a similar industry
- Ability to work and influence across all levels of the dealership
- Knowledge of CDK applications and familiarity with automotive industry
- In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
- High sense of urgency
- Strong communication skills with peers as well as clients, both oral as well as written
- Ability to work as a team member with limited supervision
- High school diploma
- Experience with Salesforce
- Valid Driver’s License/travel documents (if applicable)
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client servicesmarketingsalesaccount managementCDK applicationsdealership operationstraining dealer staffreport preparationrisk assessmentrisk mitigation strategies
Soft skills
strong communication skillsteam collaborationinfluence across levelshigh sense of urgencyclient relationship managementfeedback seekingpeer recognitionstrategic thinkingproblem-solvingclient retention strategies
Certifications
high school diplomavalid driver's license