CDC Small Business Finance

Inside Sales

• Lead and develop a high-performing team that is collaborative, supportive of company-wide staff, and operates with a holistic approach and operational excellence.
• Establish divisional performance objectives that align with the corporate goals and mission, promoting employee recognition.
• Promote a culture of accountability and high performance within the team, implementing training and professional development opportunities.
• Cultivate a results-driven, collaborative, and ethical company culture.
• Attend Smart Growth management meetings.
• Attend and participate in monthly Smart Growth Sales Leadership meetings.
• Work on special projects that arise.
• Conduct regular 1:1 meetings with Internal Loan Officers for coaching and performance review.
• Guide the team on deal structuring, credit evaluation, and program eligibility.
• Provide deal review support to both Internal and External Loan Officers as needed.
• Lead hiring, training, performance evaluations, and day-to-day support of the ILO team.
• Approve time-off requests and expense reports for direct reports.
• Handle customer complaints related to Internal Loan Officer clients.
• Support the development and delivery of training content for weekly sales meetings.
• Share weekly RM/FM pipeline reports and key updates with the team.
• Ensure prompt contact of prospects, communication about CDC products, and the collection of necessary information required for a loan prequalification.
• Ensure effective communication with potential borrowers so that those that are likely qualified will remain interested in CDC products. Support team in assessing those that are not likely qualified and refer out accordingly.
• Review all Internal Loan Officer prequalified loan submissions to ensure credit and eligibility compliance.
• Provide written feedback to LOs to enhance understanding of credit standards and improve quality.
• Assist in reviewing external LO deals as needed to ensure consistency and compliance.
• Collaborate with the VP of Sales to review complex or borderline deals.
• Assign approved loans to the appropriate RM/FM for next steps.
• Supervise and mentor the Loan Application Support Coordinator.
• Serve as backup during absences exceeding two days.
• Oversee and analyze Lender Match pipeline and tracking tools for trends and process improvement.
• Support improvements to intake and lead management processes.
• Support the team in handling inbound inquiries and guiding potential borrowers through the prequalification process.
• Ensure the use of CDC tools and spreadsheets for credit analysis and program matching.
• Foster strong communication with prospects to maintain engagement and refer out unqualified leads appropriately.
• Collaborate with external vendors and referral sources to maximize lead generation and conversion.

Internal Sales Manager

Account Manager

• Complete initial loan file review and enter basic data and information into Ventures loan log.
• Identify missing documentation and/ or ‘red flags’ within the credit, and provide a checklist to the assigned RM.
• Format and edit LO narratives within V+ file, to increase efficiency and usefulness.
• Spread historic and projected financials (Income statements, balance sheets, revenue projections).
• Review personal and business credit reports and enter derogatory explanations into V+. Alert RM of missing data/derogatory items.
• Work closely with Underwriting Manager and Relationship Manager Team Lead for pipeline management and sales skills to incorporate strong customer service throughout the process to keep clients engaged and motivated.
• Train with Underwriting Manager and RM Team Lead on underwriting and credit analysis.
• Support RM Team with Credit Amendments and NAC’s.
• After proper training and experience, the Associate will be tasked with underwriting smaller or simple deals.
• The Relationship Manager Associate will review each of their credit memos with the Underwriting Manager prior to sending them to the Credit Administrator for approval.

Internal Sales Manager

Associate Relationship Manager