CCRM Fertility

Patient Financial Counselor

CCRM Fertility

full-time

Posted on:

Location Type: Hybrid

Location: Lone Tree • Colorado • United States

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Salary

💰 $22 - $30 per hour

Job Level

Junior

About the role

  • The Patient Financial Representative coordinates the financial aspects of a patient’s care while fostering a positive and memorable patient experience.
  • This role educates patients on financial services and the steps/timeline to receive payment from the patient(s) insurance and must be accessible to patients to serve as a resource for all financial matters regarding their care.
  • Collect payments from patients prior to the scheduled service.
  • Address insurance coverage discrepancies (following verification) with the patient and serve as an advocate for patients experiencing difficulty with the insurance process.
  • Identify and perform pre-certification(s) required by the patient’s insurance for general medical service and infertility treatment service, etc.
  • Determine and communicate patient financial responsibility based on pre-certification, prior to any procedures and obtain written pre-authorization documentation.
  • Identify patients eligible to proceed with ART care, provide ART Financial Consult, and obtain payments prior to care, in accordance with Care Center guidelines.

Requirements

  • High School Diploma or GED required.
  • 1+ year medical billing experience preferred.
  • Previous experience in reproductive medicine or Women’s health preferred.
  • Prior experience with Athena preferred.
  • Ability to work weekends, evenings, and holidays, on a rotating basis.
Benefits
  • Generous Paid time-off (PTO) and paid holidays
  • Medical, Dental, and Vision Insurance
  • Health benefits eligible the first day of the month following your start date.
  • 401(k) Plan with Company Match (first of the month following 2 months of service)
  • Basic & Supplement Life Insurance
  • Employee Assistance Program (EAP)
  • Short-Term Disability
  • Flexible spending including Dependent Care and Commuter benefits.
  • Health Savings Account
  • CCRM Paid Family Medical Leave (eligible after 1 year)
  • Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
  • Professional Development, Job Training, and Cross Training Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingpre-certificationpayment collectioninsurance verificationfinancial consultation
Soft Skills
communicationadvocacycustomer serviceproblem-solving
Certifications
High School DiplomaGED