CCRM Fertility

Manager

• The Clinical Services Program Manager is responsible for designing, implementing, and overseeing educational programs for nursing, clinical staff, and clinical leaders.
• Involves designing educational materials, providing hands-on training, and ensuring that staff members are well-prepared to assist patients seeking care at CCRM.
• Support the launch of new clinics, provide quality assurance support to all existing clinics, and is expected to function independently, as well as in a team environment.
• Provide virtual on-site support for all new clinics to facilitate setup and organization and support all quality assurance efforts at existing clinics.
• Develop and maintain educational curricula for Nurses, clinical staff, and clinical leaders ensuring alignment with regulatory and accreditation standards; incorporate evidence-based practice guidelines and emerging healthcare trends.
• Deliver educational programs, workshops, and training sessions for nurses, clinical staff, and clinical leaders utilizing multimedia presentations, case studies, and interactive methods to enhance learning and foster a culture of continuous professional development.
• Provide training to the nursing, clinical staff, and clinical leaders of new integrations and de novo care centers, focused on the standardization of patient care and introduction of CCRM’s protocol and procedures.
• Offer clinical guidance and supervision to Nurses and clinical staff during their training and promote adherence to clinical protocols and best practices.
• Conduct regular evaluations to validate the ability to provide patient education and support, identify areas for improvement, create personalized development plans, and provide constructive feedback.
• Collaborate with physicians, clinical leaders, nurses, and other clinical staff to ensure effective training.
• Maintain records of training and educational activities and generate reports to track nurse and clinical training program progress and outcomes.
• Assist with clinical supply and equipment procurement/replacement/substitution, and initiate ordering, location accounts, and schedule installation/maintenance for new and existing centers.
• Assist with management of clinical vendors, ensure new integrations are added to current contracts, and procure vendors for location specific items.
• Manage patient education programs and conduct patient-facing education seminars.
• Serve as a secondary educator for third party reproduction on an as needed basis.
• Serve as secondary educator for EMR and Clinical Systems on an as needed basis.
• Other duties as assigned.

Manager, Clinical Service Program

Consultant

• Handle high volumes of inbound calls, form submissions, and patient inquiries
• Conduct outbound follow-up calls and emails to convert leads into scheduled consults
• Provide clear, warm, and accurate information about our physicians, services, and locations
• Guide patients through the early steps of the journey—from referral to scheduled appointment
• Accurately collect and enter patient information into Salesforce and Athena (EMR)
• Send consent forms and registration materials via DocuSign
• Use standardized scripts and outreach workflows to ensure consistent service
• Collaborate with clinical teams to confirm next steps and handoffs
• Escalate clinical or financial questions to the appropriate team
• Adhere to HIPAA regulations and maintain patient confidentiality at all times
• Meet individual and team productivity goals for scheduling, call handling, and conversion
• Participate in ongoing training, team meetings, and quality reviews
• Other duties as assigned

Manager, Clinical Service Program

New Patient Consultant I