CCRM Fertility

Clinical Research

• Maintain records of study activity including databases, medical records, and if required, drug dispensation records and regulatory forms.
• Assess eligibility of potential subjects through methods such as phone interviews, review of medical records, discussions with physicians and nurses and the weekly ART meeting.
• Oversee subject enrollment to ensure that informed consent is properly obtained, documented and scanned into the patient EMR.
• Monitor study activities to ensure compliance with protocols and with all relevant institutional policies.
• Identify protocol problems or subject complaints, inform Senior Clinical Research Coordinator and assist in problem resolution.
• Prepare study-related documentation, such as Institutional Review Board submissions, protocol flow sheets, procedural manuals, adverse event reports, and progress reports.
• Liaison with the Institutional Review Board as needed and forward any needed information.
• Track enrollment status of subjects and document withdrawal information such as dropout causes.
• Coordinate sample collection processes, including patient compliance and communication flow between CCRM, FLC and FG.
• Assist the Scientific Director with final study reports, data analysis and manuscript preparation.
• Other duties as assigned.

Clinical Research Coordinator

Counselor

• The Patient Financial Representative coordinates the financial aspects of a patient’s care while fostering a positive and memorable patient experience.
• This role educates patients on financial services and the steps/timeline to receive payment from the patient(s) insurance and must be accessible to patients to serve as a resource for all financial matters regarding their care.
• Collect payments from patients prior to the scheduled service.
• Address insurance coverage discrepancies (following verification) with the patient and serve as an advocate for patients experiencing difficulty with the insurance process.
• Identify and perform pre-certification(s) required by the patient’s insurance for general medical service and infertility treatment service, etc.
• Determine and communicate patient financial responsibility based on pre-certification, prior to any procedures and obtain written pre-authorization documentation.
• Identify patients eligible to proceed with ART care, provide ART Financial Consult, and obtain payments prior to care, in accordance with Care Center guidelines.

Patient Financial Counselor

Consultant

• Assisting new patients in initiating their CCRM Fertility journey, understanding their options, and ensuring a seamless transition into care.
• Serve as a liaison between patients and healthcare providers.
• Provide information on the physicians and the CCRM patient experience.
• Registering patients into the electronic medical record system.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Answer incoming calls to aid the patient in scheduling a new patient appointment.
• Communicate information regarding CCRM’s physicians, services, and successes.
• Obtain necessary information from the patient including referral source, reason for appointment, demographic information, and insurance information.
• Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
• Send consent forms via EngagedMD to both patient, spouse, or partner.
• Contact potential patients who have submitted their contact information via CCRM’s website.
• Communicate with physicians, clinical/front office staff, and other departments as needed.
• Maintain and track internal forms and spreadsheets as directed by supervisor.
• Attend all staff meetings and in-service meetings.
• Other duties as assigned.

New Patient Consultant

Research Analyst

• Utilize advanced biomedical research techniques.
• Develop new translational methods.
• Attention to detail, methodical laboratory practices and data keeping.
• Interest in acquiring new skills and knowledge.
• Excellent communication and troubleshooting abilities.
• Analytical thinking and data focused.
• Strong work ethic and enjoy both independent and teamwork.
• Importance of scientific manuscript writing.
• Presenting at national and international meetings.

Post Doctoral Research Associate

Manager

• Overseeing and coordinating operations for the Care Center, to ensure high-quality, effective, efficient, and compassionate patient care.
• Responsible for staff training and development, performance management, quality assurance, patient safety and advocacy, and workflow coordination.
• Coordinate and supervise clinical and surgical staff and operations.
• Oversee the Care Centers operational flow; identify, communicate, and implement processes and training to improve patient care.
• Organize and assign the required duties and responsibilities to the team.
• Create staff schedules to ensure all physicians have the appropriate coverage; coordinate staffing changes/requirements and provide updates as needed.
• Monitor staff performance to ensure accuracy, efficiency, and timeliness of all tasks.
• Review/approve staff timecards and PTO requests, monitor attendance and over-time, and counsel staff as needed.
• Ensure high-quality patient care, patient/staff interactions, and patient satisfaction; document discrepancies per directive(s).
• Ensure all protocol and/or procedures remain up-to-date and communicated to the team; provide training as needed.
• Provide verbal and written staff performance evaluations annually or as needed.
• Maintain adequate clinical supplies and identify needs for new products, ensure purchases remain cost effective/within budget, and submit receipts for timely payment.
• Ensure equipment is in working order, schedule maintenance annually, and contact vendors for any repairs.
• Provide all new staff with an orientation to back-office operations, procedures, and equipment.
• Assist providers as needed to maintain patient flow and provide coverage during any staffing shortage.
• Conduct monthly staff meeting to provide training and updates to the team.
• Other duties assigned.

Clinical Manager

• The Clinical Manager plays a crucial role, overseeing the daily operations, clinical departments, and staff.
• Their impact extends across various dimensions of patient care, staff management, and operational efficiency, thus affecting patient care quality, staff development, operational efficiency, and the overall success of the Care Center.
• Their leadership and management skills are essential for providing safe, effective, and patient-centered care in a rapidly changing healthcare landscape.
• The Clinical Manager is responsible for overseeing and coordinating operations for the Care Center, to ensure high-quality, effective, efficient, and compassionate patient care.
• This position is responsible for staff training and development, performance management, quality assurance, patient safety and advocacy, and workflow coordination.
• Coordinate and supervise clinical and surgical staff and operations.
• Oversee the Care Centers operational flow; identify, communicate, and implement processes and training to improve patient care.
• Organize and assign the required duties and responsibilities to the team.
• Create staff schedules to ensure all physicians have the appropriate coverage; coordinate staffing changes/requirements and provide updates as needed.
• Monitor staff performance to ensure accuracy, efficiency, and timeliness of all tasks.
• Review/approve staff timecards and PTO requests, monitor attendance and over-time, and counsel staff as needed.
• Ensure high-quality patient care, patient/staff interactions, and patient satisfaction; document discrepancies per directive(s).
• Ensure all protocol and/or procedures remain up-to-date and communicated to the team; provide training as needed.
• Provide verbal and written staff performance evaluations annually or as needed.
• Maintain adequate clinical supplies and identify needs for new products, ensure purchases remain cost effective/within budget, and submit receipts for timely payment.
• Ensure equipment is in working order, schedule maintenance annually, and contact vendors for any repairs.
• Provide all new staff with an orientation to back-office operations, procedures, and equipment.
• Assist providers as needed to maintain patient flow and provide coverage during any staffing shortage.
• Conduct monthly staff meeting to provide training and updates to the team.
• Other duties assigned.

• The Patient Financial Counselor plays a vital role in managing the financial aspects of patient care and services.
• Their impact extends across various areas, contributing to the overall efficiency, patient satisfaction, and financial health of CCRM Fertility.
• Their efforts contribute to an efficient revenue cycle, increased patient satisfaction, and improved financial outcomes, ultimately enhancing the overall patient experience.
• The Patient Financial Representative coordinates the financial aspects of a patient&rsquo;s care while fostering a positive and memorable patient experience.
• This role educates patients on financial services and the steps/timeline to receive payment from the patient(s) insurance and must be accessible to patients to serve as a resource for all financial matters regarding their care.
• The Patient Financial Representative reports to the Patient Engagement Manager.
• Insurance verifications for all patients prior to the New Patient appointment and treatment cycle.
• Verify insurance benefits have been entered in the practice management system and track any insurance changes that occur during their course of care.
• Collect payments from patients prior to the scheduled service.
• Ensure valid insurance information is available in the patient&rsquo;s chart.
• Serve as the patient&rsquo;s primary point of contact for financial matters and ensure the patient knows the Patient Financial Services guidelines and policies during the course of care.
• Address insurance coverage discrepancies (following verification) with the patient and serve as an advocate for patients experiencing difficulty with the insurance process.
• Identify and perform pre-certification(s) required by the patient&rsquo;s insurance for various services.
• Determine and communicate patient financial responsibility based on pre-certification, prior to any procedures and obtain written pre-authorization documentation.
• Identify patients eligible to proceed with ART care, provide ART Financial Consult, and obtain payments prior to care, in accordance with Care Center guidelines.
• Serve as a resource to Care Teams regarding insurance coverage limitations on a patient&rsquo;s care plan.
• Other duties assigned.

• The Patient Financial Counselor plays a vital role in managing the financial aspects of patient care and services.
• Their impact extends across various areas, contributing to the overall efficiency, patient satisfaction, and financial health of CCRM Fertility.
• Their efforts contribute to an efficient revenue cycle, increased patient satisfaction, and improved financial outcomes, ultimately enhancing the overall patient experience.
• The Patient Financial Representative coordinates the financial aspects of a patient’s while fostering a positive and memorable patient experience.
• This role educates patients on financial services and the steps/timeline to receive payment from the patient(s) insurance and must be accessible to patients to serve as a resource for all financial matters regarding their care.
• The Patient Financial Representative reports to the Patient Engagement Manager.
• Insurance verifications for all patients prior to the New Patient appointment and treatment cycle.
• Verify insurance benefits have been entered in the practice management system and track any insurance changes that occur during their course of care.
• Collect payments from patients prior to the scheduled service.
• Ensure valid insurance information is available in the patient’s chart.
• Serve as the patient’s primary point of contact for financial matters and ensure the patient knows the Patient Financial Services guidelines and policies during the course of care.
• Address insurance coverage discrepancies (following verification) with the patient and serve as an advocate for patients experiencing difficulty with the insurance process.
• Identify and perform pre-certification(s) required by the patient’s insurance for general medical service, infertility diagnostic service, infertility treatment service, obstetrical care service, etc.
• Determine and communicate patient financial responsibility based on pre-certification, prior to any procedures and obtain written pre-authorization documentation.
• Identify patients eligible to proceed with ART care, provide ART Financial Consult, and obtain payments prior to care, in accordance with Care Center guidelines.
• Serve as a resource to Care Teams regarding insurance coverage limitations on a patient’s care plan.
• Other duties assigned.