CCRM Fertility

Consultant

• The New Patient Consultant is responsible for assisting new patients in initiating their CCRM Fertility journey, understanding their options, and ensuring a seamless transition into care.
• This role will serve as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience, and registering patients into the electronic medical record system.
• Answer incoming calls with the ultimate goal of aiding the patient in scheduling a new patient appointment.
• Communicate information regarding CCRM’s physicians, services, and successes to the potential patient.
• Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both.
• Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
• Send consent forms via DocuSign to both patient, spouse, or partner.
• Contact potential patients who have submitted their contact information via CCRM’s website.
• Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
• Maintain and track internal forms and spreadsheets as directed by supervisor.
• Attend all staff meetings and in-service meetings.
• Other duties as assigned.