CCRM Fertility

Consultant

• The New Patient Consultant plays a vital role to the success of CCRM Fertility’s network.
• As the first point of contact for the majority of the Network’s potential new patients, this position is critical in setting the tone for the new patient experience.
• The New Patient Consultant is responsible for assisting new patients in initiating their CCRM Fertility journey, understanding their options, and ensuring a seamless transition into care.
• This role will serve as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience, and registering patients into the electronic medical record system.
• The New Patient Consultant will report to the Practice Administrator.
• Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Answer incoming calls with the ultimate goal of aiding the patient in scheduling a new patient appointment.
• Communicate information regarding CCRM’s physicians, services, and successes to the potential patient.
• Obtain necessary information from the patient including referral source, reason for appointment, demographic information for both patient, spouse, or partner, and insurance information for both.
• Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
• Send consent forms via DocuSign to both patient, spouse, or partner.
• Contact potential patients who have submitted their contact information via CCRM’s website.
• Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
• Maintain and track internal forms and spreadsheets as directed by supervisor.
• Attend all staff meetings and in-service meetings.
• Other duties as assigned.

New Patient Consultant

Clinical Research

• Maintain records of study activity including databases, medical records, and if required, drug dispensation records and regulatory forms.
• Assess eligibility of potential subjects through methods such as phone interviews, review of medical records, discussions with physicians and nurses and the weekly ART meeting.
• Oversee subject enrollment to ensure that informed consent is properly obtained, documented and scanned into the patient EMR.
• Monitor study activities to ensure compliance with protocols and with all relevant institutional policies.
• Identify protocol problems or subject complaints, inform Senior Clinical Research Coordinator and assist in problem resolution.
• Prepare study-related documentation, such as Institutional Review Board submissions, protocol flow sheets, procedural manuals, adverse event reports, and progress reports.
• Liaison with the Institutional Review Board as needed and forward any needed information.
• Track enrollment status of subjects and document withdrawal information such as dropout causes.
• Coordinate sample collection processes, including patient compliance and communication flow between CCRM, FLC and FG.
• Assist the Scientific Director with final study reports, data analysis and manuscript preparation.
• Other duties as assigned.