Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Manager, Clinical Service Program
CCRM Fertility
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- The Clinical Services Program Manager is responsible for designing, implementing, and overseeing educational programs for nursing, clinical staff, and clinical leaders.
- Involves designing educational materials, providing hands-on training, and ensuring that staff members are well-prepared to assist patients seeking care at CCRM.
- Support the launch of new clinics, provide quality assurance support to all existing clinics, and is expected to function independently, as well as in a team environment.
- Provide virtual on-site support for all new clinics to facilitate setup and organization and support all quality assurance efforts at existing clinics.
- Develop and maintain educational curricula for Nurses, clinical staff, and clinical leaders ensuring alignment with regulatory and accreditation standards; incorporate evidence-based practice guidelines and emerging healthcare trends.
- Deliver educational programs, workshops, and training sessions for nurses, clinical staff, and clinical leaders utilizing multimedia presentations, case studies, and interactive methods to enhance learning and foster a culture of continuous professional development.
- Provide training to the nursing, clinical staff, and clinical leaders of new integrations and de novo care centers, focused on the standardization of patient care and introduction of CCRM’s protocol and procedures.
- Offer clinical guidance and supervision to Nurses and clinical staff during their training and promote adherence to clinical protocols and best practices.
- Conduct regular evaluations to validate the ability to provide patient education and support, identify areas for improvement, create personalized development plans, and provide constructive feedback.
- Collaborate with physicians, clinical leaders, nurses, and other clinical staff to ensure effective training.
- Maintain records of training and educational activities and generate reports to track nurse and clinical training program progress and outcomes.
- Assist with clinical supply and equipment procurement/replacement/substitution, and initiate ordering, location accounts, and schedule installation/maintenance for new and existing centers.
- Assist with management of clinical vendors, ensure new integrations are added to current contracts, and procure vendors for location specific items.
- Manage patient education programs and conduct patient-facing education seminars.
- Serve as a secondary educator for third party reproduction on an as needed basis.
- Serve as secondary educator for EMR and Clinical Systems on an as needed basis.
- Other duties as assigned.
Requirements
- Bachelors in Nursing from an accredited school required
- Current State Registered Nurse (RN) license (without limitations) required
- 3+ years’ experience as a Registered Nurse required
- 2+ years’ experience in women’s health, fertility, or OB/GYN, preferred
- 1+ year experience in women's health, fertility, or OBGYN preferred
- Previous management or supervisory experience, preferred
- Proficient in adult learning principles, educational methodologies, and mentoring techniques
- Overnight travel may be required (up to 50%).
Benefits
- Generous Paid time-off (PTO) and paid holidays
- Medical, Dental, and Vision Insurance
- Health benefits eligible the first day of the month following your start date.
- 401(k) Plan with Company Match (first of the month following 2 months of service)
- Basic & Supplement Life Insurance
- Employee Assistance Program (EAP)
- Short-Term Disability
- Flexible spending including Dependent Care and Commuter benefits.
- Health Savings Account
- CCRM Paid Family Medical Leave (eligible after 1 year)
- Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
- Professional Development, Job Training, and Cross Training Opportunities
- Bonus Potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
educational program designcurriculum developmentquality assurancepatient educationtraining deliveryclinical supervisionevaluation and feedbackprocurement managementEMR systemsadult learning principles
Soft skills
team collaborationindependent functioningcommunicationmentoringorganizational skillsleadershipproblem-solvingadaptabilityinterpersonal skillscontinuous professional development
Certifications
Bachelor's in NursingRegistered Nurse (RN) license
