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Assistant Community Manager
CCMCAssistant Community Manager providing administrative and operational support for community management at HOAMCO. Ensuring smooth operations and high resident satisfaction through effective communication and documentation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and operational support capabilities, with a focus on effective communication, customer service, and community association management. Proficient in managing logistics, documentation, and vendor relationships to enhance resident satisfaction.
Highest-signal resume keywords
Customer Service ExperienceAdministrative SupportMicrosoft Office Suite ProficiencyOrganizational SkillsConflict Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportDocument ManagementMeeting LogisticsRequest for Proposals DevelopmentBoard Meeting Coordination
Soft Skills
Effective LeadershipOrganizational SkillsConflict ResolutionPolished CommunicationResident Experience Focus
Tools & Technologies
Microsoft Office Suite
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Community Association ManagementCustomer ServiceVendor ManagementBoard CommunicationResident Portal Management
About the role
Key responsibilities & impact- Provide administrative and operational support to ensure the smooth management of the Association
- Assist in maintaining the community, supporting the community's values, vision, and philosophies
- Exhibit a supportive style that contributes to meeting residents' needs with a high level of satisfaction
- Serve as a key support liaison between HOAMCO, the Community Association Manager, and the Association
- Draft Board meeting agendas and memos in collaboration with the Community Association Manager
- Collect and compile supporting documents for Board meeting packets
- Assist with drafting meeting notices and ensuring all communications are distributed and posted in a timely manner
- Schedule meetings and handle Board meeting logistics
- Maintain and update Association documents within internal systems and resident portal
- Manage vendors and service contracts related to Association facilities and common areas
- Assist with the development of Request for Proposals (RFP)
- Provide verbal and written reports to the Community Association Manager and Board of Directors as needed
- Assist with resident, Board, and Committee communications to effectively address questions and resolve issues
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or Equivalent
- Minimum 2-3 years of customer service, administrative, and/or community association industry experience required
- Access to reliable transportation and possess a valid drivers license
- Ability to occasionally work outside of regular business hours, including evenings and weekends
- Ability to prioritize tasks in a fast-paced environment, while handling various interruptions
- Effective leadership, organizational, and conflict resolution skills
- Exceptional customer service skills, with a keen focus on resident experience
- Polished and professional verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
- Optional benefits including short- and long-term disability, life insurance, and pet insurance