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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and operational support capabilities, ensuring compliance with policies and effective communication within community associations. Proficient in managing vendor relationships, financial processes, and enhancing resident satisfaction through exceptional customer service.
Highest-signal resume keywords
Customer Service ExperienceAdministrative SupportMicrosoft Office Suite ProficiencyOrganizational SkillsConflict Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportVendor ManagementBudget DevelopmentDocument PreparationMeeting Coordination
Soft Skills
Effective LeadershipPolished CommunicationOrganizational SkillsConflict ResolutionResident Experience Focus
Certifications & Qualifications
High School Diploma or EquivalentValid Driver's License
Industry Keywords
Community Association ManagementBoard Meeting LogisticsRequest for Proposals (RFP)Customer SatisfactionFast-Paced Environment
About the role
Key responsibilities & impact- Under general supervision of the Community Association Manager, the Assistant Community Manager is responsible for providing administrative and operational support to ensure the smooth management of the Association, in compliance with established company and Board policies and procedures.
- Assist in maintaining the community, supporting the community's values, vision, and philosophies.
- Exhibit a supportive style that contributes to meeting residents' needs with a high level of satisfaction.
- Serve as a key support liaison between HOAMCO, the Community Association Manager, and the Association, facilitating effective communication, documentation, and coordination.
- Draft Board meeting agendas and memos in collaboration with the Community Association Manager.
- Collect and compile supporting documents for Board meeting packets.
- Assist with drafting meeting notices, ensuring all meeting communications are distributed and posted in a timely manner.
- Schedule meetings for the Association and Community Association Manager as needed.
- Handle Board meeting logistics, including room and virtual meeting set-up, distribution of packets, and related preparations.
- Attend Board and committee meetings.
- Maintain and update, as needed, all Association documents within internal systems and resident portal.
- Maintain and update all owner records, as needed or when requested.
- Develop and maintain annual management calendar and common area elements maintenance calendar in collaboration with the Community Association Manager, ensuring all tasks are completed in accordance with governing documents, state statutes, and general best practices.
- Management of all vendors and service contracts related to all Association facilities and common areas, including oversight for all community-wide landscape projects, facilities & operational maintenance projects, and reserve projects.
- Assist the Community Association Manager with the development of Request for Proposals (RFP) for Association services.
- Manage vendor invoice reviews and approvals.
- Assist Community Association Manager with annual budget development process, review of monthly financial package, annual CPA audit process, annual reserve study planning and reserve project execution, including research, document and report preparation.
- Provide verbal and written reports to the Community Association Manager and Board of Directors as needed or required.
- Assist with resident, Board, and Committee communications via email, phone and in-person, to effectively address questions and resolve issues.
- Perform other duties as assigned to support the overall success and well-being of the community.
- Attend all appropriate HOAMCO training classes, meetings, and seminars as requested.
Requirements
What you’ll need- High School Diploma or Equivalent
- Minimum 2-3 years of customer service, administrative, and/or community association industry experience required.
- Access to reliable transportation and possess a valid drivers license.
- Ability to occasionally work outside of regular business hours, including evenings and weekends.
- Ability to prioritize tasks in a fast-paced environment, while handling various interruptions.
- Effective leadership, organizational, and conflict resolution skills.
- Exceptional customer service skills, with a keen focus on resident experience.
- Polished and professional verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
- Optional benefits including short- and long-term disability, life insurance, and pet insurance
- Most importantly, a caring team who is dedicated to your success!