Client Communications and Enablement Specialist

CCMC

Client Communications and Enablement Specialist managing communication and adoption for strategic initiatives, technology solutions, and company updates across various stakeholders.

Posted 7/5/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner closely with the Senior Vice President of Client Technology and Experience, Implementation and Change Management teams, Director of Client Communications, and cross-functional stakeholders to support the successful communication and adoption of strategic initiatives, technology solutions, process changes, and company updates across the organization's portfolio of companies
Translate complex information into clear, engaging, and actionable communications, training materials, and operational resources for internal teams, clients, residents, and board members
Develop and maintain scalable content, tools, and learning resources that support consistent messaging, drive user adoption, and enable successful execution of client communication and implementation strategies
Support the development and execution of client communication materials based on established strategies and rollout plans across the organizations portfolio of companies
Draft and produce emails, announcements, guides, and supporting content for internal teams, clients, residents, and board members
Deliver accurate, high-quality information about products, services, and company updates to clients, tailoring messaging for different audiences, brands, and companies while maintaining overall consistency and quality standards
Help scale communication efforts by creating reusable templates and resources that can be leveraged across multiple companies
Build and update training videos and materials for client and resident technology initiatives based on established implementation and change plans
Maintain a centralized, well-organized library of resources so teams can easily access the most current materials
Support updates to client-facing websites and portals
Update and refine materials based on real-world usage and evolving needs
Support standardization of processes through well-designed, accessible resources

Requirements

What you’ll need

Bachelor's degree in Communications, Marketing, Public Relations, Business Administration, Education, Organizational Development, or a related field; equivalent experience may be considered
3-5+ years of experience in client communications, training and enablement, customer success, change management, communications, or a related role
Exceptional written and verbal communication skills with the ability to translate complex concepts into clear, user-friendly content
Experience creating communication materials for multiple audiences, including clients, customers, residents, internal teams, and executives
Experience developing training materials, user guides, knowledge base articles, videos, job aids, and other learning resources
Strong attention to detail with proven ability to manage content accuracy, consistency, and version control
Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines simultaneously
Ability to work cross-functionally and build effective relationships with stakeholders at all levels of the organization
Demonstrated ability to adapt communication styles and messaging for different brands, audiences, and business needs
Proficiency with Microsoft Office Suite, including PowerPoint, Word, Teams, and SharePoint
Experience with content management systems, website updates, learning management systems, or knowledge management platforms preferred
Familiarity with video creation and editing tools for training and communication content preferred
Experience supporting large-scale implementations, process improvements, technology rollouts, or change management initiatives preferred
Strong problem-solving skills and ability to identify opportunities to improve communication effectiveness and user adoption
Ability to work independently while exercising sound judgment and maintaining alignment with established communication strategies
Commitment to delivering high-quality client and end-user experiences
Experience in property management, HOA management, real estate services, resident services, or a multi-brand service organization preferred
Experience supporting SaaS platforms, client technology implementations, or digital transformation initiatives
Knowledge of change management principles and user adoption best practices
Experience creating instructional videos, walkthroughs, and self-service support resources
Familiarity with graphic design, email marketing, or content creation tools such as Canva, Adobe Creative Suite, Articulate, Camtasia, or similar platforms.

Benefits

Comp & perks

Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Content CreationUser Guide DevelopmentTraining Video ProductionCommunication StrategyVersion Control Management

Soft Skills

Exceptional Written CommunicationOrganizational SkillsProblem-Solving SkillsRelationship BuildingAdaptability