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General Manager – High-Rise
CCMCCommunity Manager overseeing daily operations and resident services for high-rise communities. Ensuring compliance with governing documents and fostering a professional service culture.
About the role
Key responsibilities & impact- Serve as the primary day-to-day management contact for the high-rise community
- Manage operations in accordance with the governing documents, management agreement, Board policies, contracts, and applicable Arizona laws
- Communicate proactively with the Board, committees, residents, vendors, and internal teams
- Lead, coach, schedule, and support staff while promoting accountability, camaraderie, and service excellence
- Oversee common areas, resident services, access procedures, vendor work, maintenance coordination, building systems, and life/safety readiness
- Respond to emergencies and urgent matters with calm judgment, clear direction, prompt action, and appropriate escalation
- Assess issues, evaluate options, recommend practical solutions, and keep the Board and leadership appropriately informed
- Support budgets, timely payments, monthly financial review, reporting, and follow-up in coordination with accounting and leadership
- Use Excel and other Microsoft Office tools to track budgets, projects, work orders, vendor follow-up, resident communication, and Board materials
- Coordinate vendor performance, contract compliance, maintenance schedules, service requests, and project follow-up
- Attend and conduct Board, committee, vendor, resident, and internal meetings in person or virtually as needed
- Follow internal processes, complete administrative duties, and stay current with industry best practices and applicable Arizona requirements
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- CMCA certification or higher management designation preferred
- Minimum of 4 years of experience as a Community Association Manager
- High-rise condominium or community management experience preferred
- Experience managing, coaching, and developing a team
- Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence
- Clear, timely communication with Boards, residents, vendors, and internal teams
- Strong administrative, organizational, and computer skills
- Proficiency with Microsoft Office, especially Excel, plus Word, Outlook, and Teams
- Experience with building operations, facilities maintenance, vendor management, and common-area service standards
- Ability to multitask, prioritize, and provide clear direction during emergencies or urgent issues
- Critical thinking and problem-solving skills with a practical, solution-oriented approach
- Willingness to learn, adapt, and stay current with best practices and applicable Arizona community association requirements
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401(k) contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community managementbuilding operationsfacilities maintenancevendor managementbudget managementfinancial reportingproject managementemergency responseproblem-solvingcritical thinking
Soft Skills
leadershipteamworkaccountabilitycommunicationorganizational skillsadministrative skillsmultitaskingprioritizationadaptabilityservice excellence
Certifications
Bachelor's degreeCMCA certification