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Guest Logistics and Accommodation Analyst, Events
CCM GROUPAnalista gerenciando passagens, hospedagem e rooming lists para convidados de eventos da CCM Eventos. Coordenando logística de viagens, hotéis, transfers e custos para palestrantes e convidados VIPs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in travel coordination, including issuing air tickets, managing rooming lists, and understanding accommodation contracts. Proficient in data management and analytical skills to monitor sales and logistics effectively.
Highest-signal resume keywords
Travel CoordinationAir Ticket IssuanceRooming List ManagementData Management ToolsAccommodation Contract Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Air Ticket IssuanceTravel Insurance ProcessingRooming List ManagementFare Rules KnowledgeAnalytical SkillsLogistical Data Cross-CheckingReservation Systems OperationOnline Sales Platforms OperationCustomer ServiceEvent Coordination
Soft Skills
Attention to DetailProblem-SolvingCommunication SkillsOrganizational SkillsTeam Collaboration
Tools & Technologies
IW Travel PlatformExcelGoogle Sheets
Industry Keywords
TourismHospitalityCorporate TravelEvent ManagementHotel Market Knowledge
About the role
Key responsibilities & impact- Prepare airfare caps and initial contact letters
- Issue flights according to the dates provided by guests and their scheduled activities
- Enter flight details into IW
- Send vouchers and e-tickets to guests
- Charge for extra nights or fare differences when necessary
- Issue travel insurance for international guests
- Modify flight reservations when requested by the guest or the scientific committee
- Coordinate inbound and outbound transfers together with the transfers team
- Issue air tickets for the team
- Create hotel room blocks
- Manage room inventory, adjusting the block size as needed
- Monitor cancellation and reduction deadlines per contract
- Adjust block dates according to needs
- Complete, send and verify the rooming list according to dates, room categories and room types
- Reconcile the rooming list with the hotel
- Process changes during the event period
- Verify financial closeout of the block and enable online sales on the event website
- Reconcile the hotel’s final billing
- Monitor number of rooms sold for shuttle logistics and add staff to the hotel rooming list
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Tourism, Hospitality, Public Relations, Executive Secretariat, Events, Business Administration or related fields
- Prior experience in travel agencies, customer service focused on corporate/events travel and/or reservations and hotel account management
- Proficiency with data management tools and spreadsheets (Excel or Google Sheets)
- Analytical profile for monitoring sales
- Availability to travel and to work on-site at events
- Intermediate English
- Experience issuing and rebooking air tickets and travel insurance
- Basic knowledge of fare rules and airline route networks
- Experience operating travel platforms, such as IW
- Management and completion of rooming lists
- Knowledge of the hotel market
- Understanding of accommodation contracts, including deadlines, penalties and cancellation policies
- Operation of reservation systems and online sales platforms
- Logical skills to cross-check logistical data between accommodation and transportation
Benefits
Comp & perks- Health insurance
- Dental insurance
- Life insurance
- Meal allowance
- Annual profit-sharing (PPR)
- Zenklub (mental health platform)
- Birthday gift voucher
- Flexible working hours
- English course
- Corporate University
- Gympass