CCBill

Operations

• Serve as the primary operational lead for all system deployments and maintenance within Application Services
• Ensure daily operations tasks and incidents are efficiently resolved
• Schedule and complete daily operations tasks, scheduled maintenance and releases
• Partner with the Engineering Manager and Team Leads to coordinate efforts
• Liaise with other business units and represent Application Services at meetings
• Work closely with the Director of Systems Engineering to define project roadmaps and report challenges
• Serve as day-to-day decision maker for Application Services
• Provide technical guidance and mentorship to employees
• Collaborate with the Director of Systems Engineering, Engineering Manager, and Team Leads to build project delivery schedules
• Improve processes and procedures with internal and external teams
• Oversee performance management process of team members

Operations Manager, Application Services