CCBill

System Administrator

• Perform all tasks related to running a Windows Server environment smoothly
• Responsible for daily technical operations and service request resolution
• Identify and mitigate issues that impede application service delivery
• Gather or relate technical requirements to/from non-technical people
• Support and assist technical and non-technical internal users
• Accountable for the successful completion of duties assigned
• Investigating and reporting on modern technologies and systems as requested
• Be able to record changes and build handover documents
• Serves as escalation point for complex helpdesk support issues
• Perform monitoring and preventative maintenance on servers
• Help other team members with any issues they may encounter to maintain overall team effectiveness.
• Actively seeks to promote a healthy team environment to maintain and increase overall team morale and individual team members’ job satisfaction.
• Whenever needed, interact and assist with members of other teams to contribute to the overall company culture.
• Carries out day-to-day communication with other teams to ensure that all team members are sufficiently aware of work being carried out by their colleagues.
• Keeps supervisor(s) informed about any issues that may arise.

Windows Systems Administrator

Operations

• Serve as the primary operational lead for all system deployments and maintenance within Application Services
• Ensure daily operations tasks and incidents are efficiently resolved
• Schedule and complete daily operations tasks, scheduled maintenance and releases
• Partner with the Engineering Manager and Team Leads to coordinate efforts
• Liaise with other business units and represent Application Services at meetings
• Work closely with the Director of Systems Engineering to define project roadmaps and report challenges
• Serve as day-to-day decision maker for Application Services
• Provide technical guidance and mentorship to employees
• Collaborate with the Director of Systems Engineering, Engineering Manager, and Team Leads to build project delivery schedules
• Improve processes and procedures with internal and external teams
• Oversee performance management process of team members

Windows Systems Administrator

Operations Manager, Application Services