CBSI

Support Engineer

• Learn and become proficient in the CBS Connect application
• Edit website content as needed
• Accurately document customer inquiries and issues
• Escalate unresolved issues promptly
• Maintain resolution information, knowledge bases, and FAQs
• Identify and pursue relevant training opportunities
• Collaborate with team members to ensure coverage of key functions
• Perform additional duties as assigned
• Stay updated on CBS Connect processes and policies
• Respond promptly and accurately to customer inquiries and support issues via voice and email
• Create and maintain documentation and support articles for the CBS Connect platform
• Regularly review the CBS Connect platforms, identify areas for improvement, and coach teams as needed
• Collaborate with the Communications and Marketing Director to enhance the visual appeal of platforms and courses
• Partner with the IT Director and CBS Connect Program Manager to drive innovation and resolve platform challenges
• Train and support global teams in using Formstack and other software tools
• Maintain enrollment statistics for all region platforms
• Communicate new features and updates to the CBS Connect platform with platform admins and assist with communications related to the CBS Connect Development group
• Load and maintain course materials on the CBS Connect platform and oversee the course production process
• Coordinate and guide teams or contractors responsible for loading course materials
• Distribute translator-approved lessons to regional CBS Connect teams when requested
• Ensure regional teams follow course production guidelines and provide support where needed

Application Support Analyst

Director

• Develop and implement comprehensive fund development plans that include goal setting, donor identification, cultivation, solicitation, stewardship, and engagement strategies
• Develop fundraising policies and procedures that align with CBS culture and comply with IRS regulations
• Build tailored strategies for each donor segment
• Continuously update the development plan based on organizational priorities, best practices, and data-driven analysis
• Foster a culture of generosity amongst staff, field leaders, and participants
• Partner with the Director of Finance and Accounting to support revenue budgeting and forecasting
• Partner with various CBS leaders and executives to build donor relations
• Manage departmental income projections, process metrics, and outcomes reporting
• Work closely with appropriate CBS personnel and outsourced services on donor analytics and research
• Steward and cultivate a major donor portfolio of 50+ individuals, ensuring renewal and growth of giving
• Increase participation in recurring-giving programs through the strategic use of donor data
• Ensure the day-to-day stewardship and retention of new and returning donors
• Oversee the development and execution of annual donor solicitation and stewardship plans to maximize donor connection and community through acquiring new donors and retaining current donors
• Oversee and develop a strong major gifts and estate planning program, using research and analytics
• Partner with the CEO to cultivate and solicit principal gifts
• Prepare briefing materials and strategy for CEO donor meetings
• Provide materials, training, and support to encourage fundraising among CBS class participants
• Grow and manage donor pipeline while stewarding existing relationships across all revenue streams
• Partner with Communication & Marketing in the creation of communications that articulate the value of partnering with CBS
• Research, vet, and prioritize foundation prospects to expand institutional funding opportunities
• Coordinate timely, high-quality grant applications
• Develop and maintain a comprehensive development calendar to manage application deadlines, reporting cycles, and long-term foundation stewardship
• Build and sustain relationships with program officers and foundation partners to strengthen long-term support
• Oversee the tracking of all recurring and one-time gifts across online and offline channels
• Ensure accurate and timely maintenance of donor and prospect records
• Lead periodic reviews of acknowledgment letters and tax receipting processes
• Design and maintain a regular KPI report
• Actively assist in annual budget planning for the development
• Ensure donor communications reflect CBS’s cultural values and communication standards
• Collaborate with the Director of Communications and Marketing to craft biblically grounded generosity messaging for donors and in alignment with the annual strategic communications plan
• Contribute to weekly meetings with operations leaders as a key voice representing donor and generosity perspectives
• Participate in the Unified Leadership Team, meeting quarterly with all director-level leaders
• Present donor data, revenue trends, and strategic insights during monthly revenue meetings
• Supervise and develop team members, including paid staff and volunteers, through goal setting, coaching, performance management, and regular feedback
• Partner with the COO to identify additional Development staff and volunteers and assess areas requiring outsourced support or services

Director of Development

Accounts Payable

• Responsible for managing vendor information within the accounting system, including obtaining and filing necessary tax forms such as W-9s and issuing 1099s in compliance with IRS Regulations.
• Enter and review vendor invoices and expense reports for compliance with ministry policies and the approval process.
• Manage and maintain the ministry's payment cycle by issuing checks, electronic payments, or wires in accordance with payment terms and policies.
• Provide clear, timely, and professional communication to vendors, staff, and volunteers regarding documentation needs and resolution of questions.
• Serve as a friendly and knowledgeable point of contact for AP inquiries, ensuring responses reflect CBS’s values of caring community and excellence.
• Properly assign G/L coding, departments, classes, and program segments to all accounting entries for invoices, expense reports, and journal entries.
• Prepare monthly reports on vendor payments and invoices for the ministry and cross-functional teams.
• Perform month-end closing tasks as assigned by the Director of Finance & Accounting, including multiple vendor bill imports requiring the use of CSV templates with imaging documentation, entering data for monthly class reports, donation tracking, and processing weekly mail.
• Demonstrate patience, empathy, and professionalism when assisting individuals unfamiliar with finance processes or systems.
• Provide courteous and proactive support during the annual audit, supplying needed documentation quickly and accurately.
• Ensure all credit charges are properly coded with receipt documentation attached.
• Build positive working relationships across departments, fostering trust and collaboration to support smooth financial operations.
• Perform other duties as assigned and proactively seek to assist the finance team during downtime.

Application Support Analyst

Director of Development

Accounts Payable Specialist