Customer Support, French Speaker
CBREX
Job Level
Junior
About the role
- Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat.
- Troubleshoot and resolve customer issues with efficiency and professionalism.
- Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
- Maintain detailed and accurate records of all customer interactions in the system.
- Follow company guidelines and procedures to ensure consistent service delivery.
- Meet or exceed individual and team performance metrics, including response time and resolution quality.
Requirements
- Native Italian speaker with excellent written and verbal communication skills.
- Fluent in English for internal communication and documentation.
- Previous experience in customer service, call centers, or related roles is preferred but not mandatory.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency in using computers, CRMs, and customer support software.
- Ability to work effectively in a team environment and handle stressful situations.
