Client Service Advisor, German-Speaking
CBREX
Job Level
JuniorMid-Level
About the role
- Act as first point of contact for customers via phone, email, and live chat
- Provide clear and effective solutions to technical or service-related issues
- Support customers with account setup, billing, orders, and product use
- Document and update customer records in the system
- Collaborate with colleagues and supervisors to continuously improve processes
- Ensure high customer satisfaction through patience, empathy, and problem-solving
- Participate in paid training and follow coaching for quality service delivery
Requirements
- Native or near-native German (C1-C2)
- Good level of English (B1 or higher)
- Strong communication and active listening skills
- Ability to stay calm and positive when solving customer issues
- Basic computer skills (MS Office, email, chat platforms)
- No prior experience needed; full paid training provided
- Motivated to relocate and start an international career abroad
- Willingness to work rotating shifts (40 hours/week)