CBREX

Client Service Advisor, German-Speaking

CBREX

full-time

Posted on:

Origin:  • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Be the first point of contact for customers
  • Handle customer inquiries via phone, email, and live chat in a professional and timely manner
  • Provide clear and effective solutions to technical or service-related issues
  • Support customers with account setup, billing, orders, or product use
  • Document and update customer records in the system
  • Collaborate with colleagues and supervisors to continuously improve processes
  • Ensure high customer satisfaction through patience, empathy, and problem-solving skills
  • Participate in paid training and ongoing coaching; work within a multicultural team

Requirements

  • Native or near-native German (C1-C2)
  • Good level of English (B1 or higher)
  • Strong communication and active listening skills
  • Ability to stay calm and positive when solving customer issues
  • Basic computer skills (MS Office, email, chat platforms)
  • No prior experience needed; full paid training is provided
  • Motivated to relocate and start an international career abroad