Trade Desk Specialist

Cboe Global Markets

Trade Desk Specialist supporting Cboe Global Markets' low-latency FX trading platform. Handling client support and technical operations while monitoring trading activities in a fast-paced environment.

Posted 7/21/2026full-timeChicago • Illinois, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in electronic trading platforms, market infrastructure, and low-latency trading environments, with strong problem-solving skills and the ability to manage complex client inquiries effectively. Proficient in Linux, SQL, and FIX protocol, with a solid understanding of networking fundamentals and experience in technical operations.

Highest-signal resume keywords

Electronic Trading PlatformsFIX ProtocolLinux Command-Line DiagnosticsSQL Querying and AnalysisNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLLinuxFIX ProtocolNetwork DebuggingLog AnalysisShell ScriptingTechnical TroubleshootingMarket Data AnalysisOperational Runbook DevelopmentClient Onboarding

Soft Skills

Problem-SolvingCommunicationMentoringClient ManagementTeam Collaboration

Tools & Technologies

JIRAAPIsTrading PlatformsMarket Data FeedsSystem Dashboards

Industry Keywords

Financial ServicesTrading DeskFX MarketsLow-Latency TradingMarket Integrity

Tech Stack

Tools & technologies

LinuxShell ScriptingSQLTCP/IP

About the role

Key responsibilities & impact

Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering expert-level, real-time support across trading, connectivity, and market data.
Independently troubleshoot and resolve sophisticated client issues related to APIs (e.g., FIX, ITCH), trading behavior, platform functionality, and connectivity, with speed and precision.
Own issue documentation end-to-end — capturing root cause analysis, actions taken, and resolution outcomes to support internal tracking, client transparency, and continuous improvement.
Mentor and guide junior Trade Desk Associates, providing technical guidance and acting as an on-floor resource during critical incidents.
Lead daily and weekly pre-market system health checks, including Sunday market start procedures, ensuring full platform readiness ahead of the US session.
Proactively monitor trading activity, market data feeds, and system dashboards throughout the session — identifying, triaging, and escalating operational or technical anomalies with precision.
Own handover discipline for the US session, ensuring clean, consistent, and complete transitions to and from global regional teams.
Develop and maintain operational runbooks, escalation procedures, and monitoring frameworks to improve platform resilience and team readiness.
Perform in-depth technical diagnostics using Linux command-line tools, log analysis, and network debugging utilities to identify and resolve platform and connectivity issues.
Utilize SQL to query operational and trading data for issue investigation, performance analysis, and reporting.
Apply knowledge of FIX protocol, low-latency trading systems, and network fundamentals to support client onboarding, certification testing, and production readiness validation.
Collaborate with the Technology team to investigate and reproduce issues, contribute to post-incident reviews, and drive systemic fixes.
Monitor market integrity throughout the session, including crossed/off-market conditions, value-date issues, and liquidity anomalies, escalating promptly and decisively where required.
Liaise with liquidity providers, sales, and internal stakeholders to investigate and resolve trading or flow-related issues.
Support new client onboarding activities, including FIX connectivity certification, API testing, and production readiness checks.
Act as a senior liaison between clients, sales, technology, and operations teams, driving clear and effective communication across internal and external stakeholders.
Lead and contribute to process improvement initiatives, documentation upgrades, and the development of operational best practices.
Drive ad-hoc projects supporting platform stability, resilience, client experience, and operational efficiency.

Requirements

What you’ll need

Bachelor’s degree or equivalent; 3–5 years’ experience in a trading desk, financial services, or technical operations environment.
Demonstrated expertise in electronic trading platforms and market infrastructure, with strong working knowledge of FX markets and low-latency trading environments.
Proficiency in Linux, including command-line diagnostics, log analysis, and basic shell scripting.
Solid SQL skills with the ability to independently query and analyze trading and operational data.
Working knowledge of FIX protocol and experience supporting FIX-connected clients or counterparties.
Strong understanding of networking fundamentals — TCP/IP, latency, connectivity troubleshooting — and experience using network debugging tools.
Proven problem-solving ability with a track record of independently resolving complex technical and operational issues under time pressure.
Excellent written and verbal communication skills, with demonstrated ability to manage client-facing situations professionally and under pressure.
Experience with JIRA or an equivalent ticketing system for issue tracking and escalation management.

Benefits

Comp & perks

Fair and competitive salary and incentive compensation packages with an upside for overachievement
Generous paid time off, including vacation, personal days, sick days and annual community service days
Health, dental and vision benefits, including access to telemedicine and mental health services
2:1 401(k) match, up to 8% match immediately upon hire
Discounted Employee Stock Purchase Plan
Tax Savings Accounts for health, dependent and transportation
Employee referral bonus program
Volunteer opportunities to help you give back to your communities
Complimentary lunch, snacks and coffee in any Cboe office
Paid Tuition assistance and education opportunities
Generous charitable giving company match
Paid parental leave and fertility benefits
On-site gyms and discounts to other fitness centers