Trade Desk Specialist

Cboe Global Markets

Trade Desk Specialist providing first-level support for Cboe exchange trading platforms. Monitoring systems and liaising with customers and software engineers in a hybrid work environment.

Posted 6/26/2026full-timeKansas City • Illinois, Kansas, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $80,750 - $114,950 per yearWebsite

Tech Stack

Tools & technologies

SQLUnix

About the role

Key responsibilities & impact

Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions
Perform daily system checks and periodically review audit logs to verify system changes
Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected
Take direct action to resolve known issues
Provide customers, regulators, and the business with live updates related to systems and trading issues
Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations
Liaise with business associates, customers, and software engineers to define and design new features and functions
Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified
Participate in internal and industry-wide weekend testing as needed
Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff
Liaise with vendors and operators of facilities supporting critical financial infrastructure
Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs). E.g. market data, order entry, web service APIs
Participate in operational on-call support rotations as needed
Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams
Update internal technical and operations procedures within the Operations team’s Confluence space
Draft technical notices and updates to technical specifications
Onboard new clients establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support

Requirements

What you’ll need

High School Diploma, GED, Trade, Technical or Vocational School
Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline
FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required
At least 3-5 years experience in a security related or technical support position
At least 2+ years with UNIX Shell
At least 2+ years with SQL
At least 2+ years with Agile Development Methodology

Benefits

Comp & perks

Fair and competitive salary and incentive compensation packages with an upside for overachievement
Generous paid time off, including vacation, personal days, sick days and annual community service days
Health, dental and vision benefits, including access to telemedicine and mental health services
2:1 401(k) match, up to 8% match immediately upon hire
Discounted Employee Stock Purchase Plan
Tax Savings Accounts for health, dependent and transportation
Employee referral bonus program
Volunteer opportunities to help you give back to your communities
Complimentary lunch, snacks and coffee in any Cboe office
Paid Tuition assistance and education opportunities
Generous charitable giving company match
Paid parental leave and fertility benefits
On-site gyms and discounts to other fitness centers

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLUNIX ShellAPIdata miningroot cause analysisimpact analysisAgile Development Methodologytroubleshootingtechnical supportorder processing

Soft Skills

customer supportmentoringcommunicationanalytical skillsproblem-solvingcollaborationtrainingguidancelive updatesliaising

Certifications

High School DiplomaGEDTrade SchoolTechnical SchoolBachelor’s DegreeFINRA Security Industry Essentials Examination (SIE)Series 57 licenses