CBIZ

Field Service Technician – Network Solutions

CBIZ

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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About the role

  • Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory.
  • Responsible for installing, upgrading, and maintaining both primary and backup branch connectivity.
  • Manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs.
  • Provide client training on newly implemented systems.
  • Regular travel up to 3 hours in one direction to branch locations.
  • Primarily fieldwork within designated territory (Charlotte, NC).

Requirements

  • Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
  • Able to use all related computer hardware and software
  • Able to use job related tools
  • Able to safely use step ladder
  • Able to lift and/or move up to 100+ pounds of equipment
  • Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
  • Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
  • Maintain residence in assigned territory
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT experiencefield service experienceinstalling systemsupgrading systemsmaintaining connectivityIMAC tasksclient training
Soft Skills
project managementcompliancecustomer service
Certifications
Associate's degreevalid driver's license