Help Desk Support Technician

CBIZ

full-time

Posted on: 2/13/2026

Location Type: Remote

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💰 $60,000 - $65,000 per year

About the role

Serve as the first point of contact for employees seeking technical assistance for questions and problems related to attest technology
Perform remote troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue
Direct unresolved issues to the next level of support
Interface with internal team members and technology vendors for resolutions when applicable
Monitor performance of attest technology applications and integrations between the various applications based on help desk ticket trends
Identify and suggest possible improvements to attest technology processes and procedures
Work with the National Attest Technology team to communicate trends in application and/or process related problems and suggested improvements
Assist with application/technology testing, implementations, and pilots
Assist in application data transitions and implementations
Assist with testing upgrades, new features, or tools
Assist with other team functions and deliverables as needed

High School Diploma or GED
1 year of relevant experience
Must be able to work in a team environment
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology
Must be able to travel based on client and business needs

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

remote troubleshootingdiagnostic techniquesapplication testingdata transitionsapplication integrationstechnology implementationshelp desk support

Soft Skills

teamworkverbal communicationwritten communicationproblem-solvingsuggesting improvements

Certifications

High School DiplomaGED