CBIZ

IT Support Technician

CBIZ

full-time

Posted on:

Location Type: Hybrid

Location: Maryland Heights • Maryland • Montana • United States

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About the role

  • **Essential Functions and Primary Duties**
  • - Diagnose and resolve DSL and T1 connectivity issues, as well as troubleshoot routers, computers, printers, phone systems, cabling, TVs, fax, and scanning systems.
  • - Provide advanced technical support and exceptional customer service to CBIZ and Edward Jones field staff, home office employees, and management.
  • - Assist field service technicians with office relocations, system installations, and modifications.
  • - Support field service engineers in new branch office installations.
  • - Deliver training sessions for new hires on IT systems and best practices.
  • - Follow escalation procedures to ensure timely resolution of installations, relocations, and service requests.
  • - Develop and implement high-level technical solutions for mechanical and electrical equipment issues.
  • - Manage multiple technical support tasks efficiently and effectively.
  • - Serve as a liaison between Edward Jones Corporate Headquarters and field service technicians, ensuring smooth communication and issue resolution.
  • - Perform additional duties as assigned to support IT operations.

Requirements

  • **Minimum Qualifications**
  • - Associates degree from an accredited college or technical school
  • - Two to five years of prior job-related experience
  • - Excellent communication, public relations, technical, and troubleshooting skills
  • - Able to use general office equipment
  • - Experience with incident tracking software, and the Microsoft Office Suite
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DSL troubleshootingT1 connectivity troubleshootingrouter troubleshootingprinter troubleshootingphone systems troubleshootingcabling troubleshootingTV troubleshootingfax troubleshootingscanning systems troubleshootingtechnical solutions development
Soft Skills
customer servicecommunicationpublic relationstechnical skillstroubleshooting skillstraining deliveryliaison skillstask management
Certifications
Associates degree