Senior Director – Business Transformation
CBIZ
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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Job Level
About the role
- Partner with service line professionals and IT to identify and implement opportunities to streamline and standardize processes leveraging offshore resources, automation, process reengineering and advanced workflow technologies to enhance accuracy, efficiency, and scalability.
- Collaborate service line business and business transformation leaders to develop a comprehensive roadmap, identifying, prioritizing, defining, and delivering innovative solutions that provide the greatest business impact for our firm.
- Collaborate with our Business Intelligence & AI teams to implement advanced analytics, automation, and AI-driven solutions to empower teams with actionable insights that enhance strategic decision making.
- Gather, document, and translate business needs into detailed functional and technical requirements that align with project objectives and enable scalable transformation solutions.
- Facilitate design workshops, stakeholder interviews, and process walkthroughs to capture and document comprehensive process maps that clearly current-state and future-state workflows, gather feedback, and document recommendations for improvement.
- Support project management activities, including timelines, resource planning, risk identification, and status reporting.
- Assist with change management efforts, including user training, documentation, and communication strategies.
- Develop comprehensive business cases for proposed transformation initiatives with detailed cost and return on investment (ROI) analysis, ensuring alignment with organizational goals and demonstrating the value and impact.
- Monitor key performance indicators and adoption metrics to measure success and identify areas for continuous improvement.
- Champion innovation by continuously evaluating and advising on new technologies, staying updated with industry trends
Requirements
- College Degree or equivalent required
- 10 years related experience
- Must have experience managing staff, projects and/or processes
- Possesses subject matter expertise
- Knowledge of industry regulations
- Ability to manage a team of others
- Ability to formulate new policies and procedures
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
Benefits
- Competitive salary
- Health insurance
- Professional development
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process reengineeringadvanced workflow technologiesadvanced analyticsautomationAI-driven solutionsfunctional requirementstechnical requirementsproject managementcost analysisROI analysis
Soft Skills
collaborationcommunicationstakeholder managementchange managementteam managementinnovationproblem-solvingdocumentationtrainingfeedback gathering
Certifications
College Degree