IT Support Technician – Network Solutions
CBIZ
full-time
Posted on:
Location Type: Hybrid
Location: Maryland Heights • Maryland • Montana • United States
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About the role
- **Essential Functions and Primary Duties**
- Diagnose and resolve DSL and T1 connectivity issues, as well as troubleshoot routers, computers, printers, phone systems, cabling, TVs, fax, and scanning systems.
- Provide advanced technical support and exceptional customer service to CBIZ and Edward Jones field staff, home office employees, and management.
- Assist field service technicians with office relocations, system installations, and modifications.
- Support field service engineers in new branch office installations.
- Deliver training sessions for new hires on IT systems and best practices.
- Follow escalation procedures to ensure timely resolution of installations, relocations, and service requests.
- Develop and implement high-level technical solutions for mechanical and electrical equipment issues.
- Manage multiple technical support tasks efficiently and effectively.
- Serve as a liaison between Edward Jones Corporate Headquarters and field service technicians, ensuring smooth communication and issue resolution.
- Perform additional duties as assigned to support IT operations.
Requirements
- **Minimum Qualifications**
- Associates degree from an accredited college or technical school
- Two to five years of prior job-related experience
- Excellent communication, public relations, technical, and troubleshooting skills
- Able to use general office equipment
- Experience with incident tracking software, and the Microsoft Office Suite
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DSL connectivityT1 connectivitytroubleshootingtechnical supportsystem installationsmechanical equipment solutionselectrical equipment solutionsincident tracking softwareMicrosoft Office Suite
Soft skills
customer servicecommunicationpublic relationstroubleshooting skillstrainingliaisontime management
Certifications
Associates degree