Collections Coordinator

CBH

Collections Coordinator handling accounts receivable and collections tasks for Cherry Bekaert. Responsible for account management, customer interactions, and supporting cash flow objectives.

Posted 7/29/2026full-timeRichmond • Pennsylvania, Virginia • 🇺🇸 United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing accounts receivable processes, including timely outreach on past-due balances and maintaining organized documentation. Proficient in coordinating with finance teams and utilizing collections systems to ensure accurate account management.

Highest-signal resume keywords

Accounts Receivable ManagementCollections ExperienceClient CommunicationDocumentation ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections System ProficiencyPayment Discrepancy ReviewInvoice SubmissionAging Report MonitoringStatement Reconciliation

Soft Skills

Organizational SkillsAttention to DetailProblem-Solving

Tools & Technologies

Client PortalsEmail Communication Tools

Industry Keywords

Professional ServicesMulti-Entity EnvironmentInternal ControlsRetention Guidelines

About the role

Key responsibilities & impact

Manage an assigned portfolio of routine AR accounts, performing timely outreach on past-due balances.
Document all client interactions, follow-up actions, and commitments in the collections system.
Generate and send client statements, reminder notices, and follow-up emails using approved templates.
Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct errors.
Support account research including payment history reviews, invoice copies, portal status checks, and statement reconciliations.
Monitor aging reports and follow prescribed cadence-based workflow activities.
Escalate unresolved issues, disputes, and complex discrepancies to the Senior Collections Coordinator or Collections Manager.
Assist in preparing weekly portfolio updates for team meetings.
Submit invoices or documentation through client portals and maintain required artifacts.
Coordinate with Engagement Teams to obtain missing information, PO numbers, billing clarifications, or approvals.
Maintain organized, audit-ready documentation in line with internal controls and retention guidelines.
Identify minor process inefficiencies and recommend practical improvements.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma
At least 1 year of collections and/or accounts receivable experience in a professional services or multi-entity environment

Benefits

Comp & perks

Competitive compensation and total rewards package
Annual bonus
Medical, dental, and vision care
Disability and life insurance
Generous Paid Time Off
Retirement plans
Paid Care Leave
Other programs dedicated to enhancing personal and work life