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Workday Operations Support – Temporary
CBHWorkday Operations Support managing high-volume support requests and configuration tasks in a live Workday setup. Enabling smooth operations through clear documentation and process adherence.
About the role
Key responsibilities & impact- Manage and triage a steady stream of Workday support requests; analyze, resolve, document, and close tickets in a timely manner.
- Operate within established governance and intake processes; adhere to SLAs and escalation paths.
- Work inside a live Workday environment to execute configuration & maintenance tasks:
- Maintain and optimize the Business Process Framework
- Configure condition rules and validations
- Manage notifications and alerts
- Create and adjust calculated fields
- Develop and refine custom reports
- Perform security updates by domain and role-based access; execute EIB loads and corrections.
- Support regression testing for Workday R1/R2 releases.
- Stabilization Support: Assist with post-implementation cleanup and optimization
- Identify repeat issues and recommend structural fixes
- Support data integrity audits and reconciliation efforts
- Partner with People & Culture (P&C) and Payroll to reduce friction points
- Documentation: produce clear, professional documentation for changes, resolutions, and processes.
- Maintain a customer-focused mindset, ensuring operations run cleanly and disruptions are minimized.
Requirements
What you’ll need- 2+ years of Workday production support experience
- Strong experience with:
- Core HCM Configuration
- Business Process Framework troubleshooting
- Workday Security (roles, domains, assignments)
- Report writing and calculated fields
- Experience supporting release cycles and regression testing
- Proven ability to manage and resolve high ticket volume
- Excellent documentation discipline and attention to detail
- Clear, professional written and verbal communication
Benefits
Comp & perks- Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
- Flexibility to do impactful work and the time to enjoy your life outside of work
- Opportunities to connect and learn from professionals from different backgrounds and with different cultures
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Process FrameworkConfiguration and Maintenance TasksCalculated FieldsCustom ReportsSecurity UpdatesEIB LoadsRegression TestingData Integrity AuditsTroubleshootingDocumentation
Soft Skills
Attention to DetailClear CommunicationCustomer-Focused Mindset