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Workday Operations Support – Temporary
CBHWorkday Operations Support managing high-volume support requests and configuration tasks in a live Workday setup. Enabling smooth operations through clear documentation and process adherence.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday production support, including Core HCM Configuration, Business Process Framework troubleshooting, and Workday Security management. Proven ability to produce clear documentation and maintain a customer-focused approach while managing high ticket volumes.
Highest-signal resume keywords
Workday Production Support ExperienceCore HCM ConfigurationBusiness Process Framework TroubleshootingWorkday Security ManagementReport Writing and Calculated Fields
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process FrameworkConfiguration and Maintenance TasksCalculated FieldsCustom ReportsSecurity UpdatesEIB LoadsRegression TestingData Integrity AuditsTroubleshootingDocumentation
Soft Skills
Attention to DetailClear CommunicationCustomer-Focused Mindset
Tools & Technologies
Workday
Industry Keywords
SLAsGovernanceIntake ProcessesPost-Implementation CleanupOptimizationHigh Ticket Volume
About the role
Key responsibilities & impact- Manage and triage a steady stream of Workday support requests; analyze, resolve, document, and close tickets in a timely manner.
- Operate within established governance and intake processes; adhere to SLAs and escalation paths.
- Work inside a live Workday environment to execute configuration & maintenance tasks:
- Maintain and optimize the Business Process Framework
- Configure condition rules and validations
- Manage notifications and alerts
- Create and adjust calculated fields
- Develop and refine custom reports
- Perform security updates by domain and role-based access; execute EIB loads and corrections.
- Support regression testing for Workday R1/R2 releases.
- Stabilization Support: Assist with post-implementation cleanup and optimization
- Identify repeat issues and recommend structural fixes
- Support data integrity audits and reconciliation efforts
- Partner with People & Culture (P&C) and Payroll to reduce friction points
- Documentation: produce clear, professional documentation for changes, resolutions, and processes.
- Maintain a customer-focused mindset, ensuring operations run cleanly and disruptions are minimized.
Requirements
What you’ll need- 2+ years of Workday production support experience
- Strong experience with:
- Core HCM Configuration
- Business Process Framework troubleshooting
- Workday Security (roles, domains, assignments)
- Report writing and calculated fields
- Experience supporting release cycles and regression testing
- Proven ability to manage and resolve high ticket volume
- Excellent documentation discipline and attention to detail
- Clear, professional written and verbal communication
Benefits
Comp & perks- Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
- Flexibility to do impactful work and the time to enjoy your life outside of work
- Opportunities to connect and learn from professionals from different backgrounds and with different cultures