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Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Provide friendly on-site and remote support for our clients using Sage ERP accounting software.
- Investigate and resolve Sage ERP user application questions and issues.
- Assist in the sales support cycle, training, planning and consulting of new installations, implementations and upgrades.
- Provide on-site, and remote support to users of Sage ERP software applications.
- Research source of errors, resolve problems and recommend program changes.
- Answer client inquiries in regard to specific software such as Sage ERP, database, printing and operating systems.
- Help in teaching procedures and answer all client requests for information.
- Correction of client technical problems including those that may impact data files on client systems.
- Manage new installations of Sage ERP application and peripheral software at client site.
- Test for compatibility and proper function of applications including Sage authorized third party software products (Crystal Reports and Sage Intelligence).
- Plan, manage and execute software installations and upgrades.
- Migrate client data from other accounting systems.
- Effectively present information and respond to questions from groups of managers, clients, customers and the public.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Interpret an extensive variety of technical instructions in written and verbal form and deal with abstract and concrete variables.
- Assist in the design or creation of on-going data imports and exports of data.
- Create custom reports using programming language or reporting tools, such as Crystal Reports, Excel and SQL Queries.
- Assist sales staff with product demonstrations to potential customers.
- Must be able to assess prospect’s business needs and show how software will work / solve issues.
- Always be on the lookout for prospective sales opportunities when working with clients. Recommend new / additional products and pursue the sales opportunity or refer to sales staff.
Requirements
What you’ll need- Minimum 7 (recent) years’ experience implementation & integration support of Sage ERP
- Bachelor’s Degree Required (MBA or CPA preferred)
- Sage Certification(s) highly preferred
- Ability to travel up to 30%
Benefits
Comp & perks- annual bonus
- medical, dental, and vision care
- disability and life insurance
- generous Paid Time Off
- retirement plans
- Paid Care Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sage ERPCrystal ReportsSQL Queriesdata migrationsoftware installationsoftware upgradesdata importsdata exportstechnical problem resolutioncustom report creation
Soft Skills
client supportcommunicationproblem-solvingpresentation skillstrainingconsultingsales supportanalytical skillsinterpersonal skillsorganizational skills
Certifications
Sage CertificationBachelor's DegreeMBACPA