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About the role
Key responsibilities & impact- Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives
- Lead and participate in discovery sessions to identify business requirements and opportunities
- Translate customer requirements into tailored solution recommendations
- Develop solution strategies that align Cayuse capabilities with customer priorities
- Deliver compelling and tailored demonstrations of Cayuse products and solutions.
- Customize demo environments to reflect customer use cases and business processes
- Present to diverse audiences including:
- Research Administrators
- Compliance Offices
- Sponsored Programs Offices
- IRB, IACUC, IBC, and COI Administrators
- Research Leadership
- Executive Stakeholders
- Articulate business value, operational efficiencies, compliance benefits, and ROI
- Serve as the primary subject matter expert during the sales cycle
- Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies.
- Assist Account Executives in developing multi-threaded engagement plans within strategic accounts.
- Support strategic account planning and deal progression
- Assist with responses to RFPs, RFIs, security reviews, and technical evaluations
- Participate in competitive positioning and objection handling
- Support customer expansion, modernization, and retention initiatives
- Maintain expertise across the Cayuse Research Suite
- Stay current on research administration trends, regulatory changes, and industry best practices
- Provide market feedback to Product Management and Leadership
- Contribute to sales enablement and knowledge-sharing initiatives
- Leverage existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify opportunities, facilitate introductions, and support business development efforts.
- Maintain and expand a network of research administration, compliance, sponsored programs, and research operations professionals.
- Participate in industry organizations, conferences, presentations, user groups, and networking events to build market awareness and strengthen customer relationships.
- Develop and maintain relationships with key influencers and decision-makers across the research administration ecosystem.
- Develop reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement content.
- Serve as a thought leader internally and externally through webinars, conference presentations, customer panels, and industry events.
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- 5+ years of experience in one or more of the following:
- Research Administration
- Sponsored Programs Administration
- IRB Administration
- IACUC Administration
- Clinical Research Administration
- Research Compliance
- Pre-Sales / Solutions Consulting
- Research Administration Software
- Strong presentation and communication skills
- Experience conducting customer-facing meetings and demonstrations
- Ability to understand and communicate complex business processes
- Strong organizational and project management skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel up to 40%
- Existing professional network within research administration, sponsored programs, compliance, clinical research, or academic medical center communities strongly preferred.
- Active participation in organizations such as NCURA, SRAI, PRIM&R, AURP, HCCA, AALAS, or similar professional associations.
Benefits
Comp & perks- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Unlimited PTO + Holidays + Flexible Work Schedule
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- Quarterly Wellness Reimbursement
- Remote Work Environment, supporting the Ultimate Employee Experience
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Research AdministrationSponsored Programs AdministrationIRB AdministrationIACUC AdministrationClinical Research AdministrationResearch CompliancePre-SalesSolutions ConsultingResearch Administration SoftwareProject Management
Soft Skills
Presentation SkillsCommunication SkillsOrganizational SkillsAbility to Manage Multiple PrioritiesCustomer EngagementStakeholder MappingCompetitive AnalysisObjection HandlingThought LeadershipNetworking